Kal Tire

Category:	Wheel Store
Address:	3788 Kepler St, Whitecourt, AB T7S 0A2, Canada
Phone:	+1 780-778-3863
Site:	kaltire.com
Rating:	3.4
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–5PM Closed

Location

Photos 26

Reviews 15

Esse Quam Videri

I have lived in Whitecourt for 14 years and we have always gone to Kal Tire. But then, a few months ago, we got the tires balanced on our van and when I went to re-torque them, a few days later, I was a little miffed to see that one of the bolts on the drivers side front tire was missing. It had been sheared off. I immediately called Kal Tire and talked to a gentleman there. Right from the get-go he was not really willing to take responsibility for the damage. He said the workers there usually reported that kind of thing. I knew my wife was going on a long trip with the van and I said we just needed to get the part ordered and the bolt fixed even if I had to pay for it. I asked him to order it. Over a week later there was still no reply. I called and talked to a lady at Kal Tire. She could not find anything regarding our van. I once again asked for the part the be ordered even if I had to pay for it myself and I was never outright told that they would cover it. About 10 days passed (and my wifes trip was getting closer) so I called again. I talked to the same girl and found out the part had been in for some time. They just didnt call. I got the van booked in for the next available time-slot, two days later. We got a call from Kal Tire while the van was in their shop and we were informed that the front brakes were in desperate need to be changed. We said go ahead and do. When we went to pick up the van we were pretty surprised to get a $500+ bill. Not only did they install new brakes but they installed new rotors as well. Those were definitely installed without our permission. This was a "Canadian Tire" move on their part and they have now lost our business because of it. I do not go out of my way to do a bad a review on a business - I am a business owner myself. The broken bolt and the run-around surrounding it was annoying, but to be fair they did not charge me for parts or labor to repair it; but I honestly did not know if they were going to do that until I saw my bill. But the new rotors without our permission when we were only told the brakes needed to be redone was too much. In the future, if I was the manager of Kal Tire, I would instruct my employees to work on their communications. If you screw up admit it and make amends and NEVER install parts without fully discussing it with the customer unless you want a reputation like Canadian Tires.

Norm Trach

All of my tires have been bought at Kal tire in BC and Alta for over 20 years. I had a bad experience about 8 years ago at the Whitecourt store so I decided to use other Kal Tire stores instead. As I dont recall what the bad experience actually was I decided to buy a new set of winter tires so I got a quote yesterday and called this morning to make an appointment. She asked if I could come by the store and give a deposit. I have never been asked that before but I said I could I suppose as I am in town. So I asked if the tires were in stock and if it was possible to get an appointment for Sat. No they were not in stock and if I wanted them by Saturday I would have to pay $20 per tire shipping. The young lady I talked to there was friendly, professional and I would say does a great job representing Kal Tire. I recommend that you avoid this store if possible. The Barrhead Kal Tire, in sharp contrast, offers outstanding service and always has. My tires were not in stock at the Barrhead store either but they will be there tomorrow and I have my Saturday appointment without any of the baloney that the Whitecourt Kal Tire expects the customers to swallow.

Andrew Comeau

I was driving from Edmonton to GP for work, when both my rear tires went flat. (Screws from work). The crew at Kal Tire took me in without an appointment, plugged my tires and sent me on my way FREE of charge. Huge thanks to Kal Tire and you will definitely get my services from here on out.

Nathan Johnson

Kal Tire got me in on a very busy day for a brake inspection. After 45 minutes, they couldnt find anything wrong with my brakes, so they didnt even charge me. Definitely earned my future business.

Zach Foss

Ive taken three tires here for their "free" tire repair, all three times I was told Id need new tires. Asked for my tires back and got them repaired elsewhere without issue.

Cory Hoffman

All time best tire store I have ever dealt with always willing to help and even squeeze you in when they are super busy. Will be my number one tire store

Kreshnik Tahirbegolli

Very disappointed with this locations, for a retorque they wanted me to wait 45 minutes. And when i told them Im with semi truck, he was a bit rude.

Eric Tremblay

Great service & usually pretty fast! Will repair any flat tire for free & install tires not purchased there.

Nathan Warkentin

Every time I go, they are great, always done within about an hour. The waiting area is always good as well.

Mike & Danae Gulyas

Its a Kal Tire, very friendly staff but quite a bit more expensive than the ok tire across the street.

Kyle Ritchie

Fast. Friendly and reasonable price. Cant beat the free flat repairs too.

Martin Lajeunesse

Great service. Great prices. Will definitely buy there again.

Floyd Clow

You are forced to sit inside on uncomfortable chairs

John Smith

Took two hours to fix a leak in my tire!

Guy Devos

Excellent service. Very accommodating.