NorthStar Ford Sales Fort McMurray

Category:	Ford Dealer
Address:	540 Memorial Dr, Fort McMurray, AB T9K 0N9, Canada
Phone:	+1 780-809-1988
Site:	northstarfordsales.ca
Rating:	3.9
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 8:30AM–6PM Closed

Location

Reviews 5

Nicole Marryatt

I will never ever deal with this place again what a joke..... we bought a new truck 2 weeks ago first off we wanted some extras added to the truck and they didnt have the one we wanted there , which was fine our truck had to come from Calgary that was on a Saturday they told us our truck would be ready on Thursday , Friday at the latest .. so we had to take the insurance and stuff off our truck and put it on the new one no one called or nothing going to let us know what was going on if our truck west there or not ex.. so we went in on Friday afternoon no one knows anything .. they dont k own where our truck is if anything thats surposed to be done to it is or not , nothing .. so they spend an hour looking for it ...then they find it nothing is done tho so we cant take it we tell them well we need something to drive as we have no insurance on our truck . They give us another truck to drive till ours is done ..again they told us it would be done Saturday .. again no one calls nothing we go in again and again its not done. also in all of this so far not one person has said sorry or nothing . Then they tell us it will be done on Sunday ... ok it is now Sunday we dont here anything till about 1 they call and say we need you to bring back the truck we let u drive while yours is getting done because we have a person here that wants to buy it WHAT we are out with our family have to drop everything to bring back this truck and ours is still not done . We go in I ask for management he comes over I tell him all of this and hes just says ya thats the way it goes again no sorry or nothing then the first person we were dealing with comes and says ok your truck is done so we are like yes this nightmare is over ..2 hours later again that we were there they take us to out truck and then tell us u can take it but this and this and this is not done yet so u will have to bring it in later in the week to get these things ..fine can we go we go to take the truck and the engine light is on a do they cant get it off also the remote start wont work ARE YOU KIDDING this is a brand new truck .then tell us we have to put it in the shop to see whats going on ( was was this not looked at before ) we have our 2 year old with us and we have already been there 2 hours I said no we cant so they ask if my husband can come back down yup sure so he brings us home and goes back down .. again hes down there 2 hours and still not done this is a Sunday that we usually spend with family have havent been able to . This is so disappointing and sad really that no one down there knows how to do their job. Will never go back as long as I live. O and we are still not done as we only have one key and no manual , and no navigation card ...so still have to go back :(

Lori Andrew

Made a deal on a Jeep over the phone, my salesman Brad let me know the unit was a good looking unit and the tires were 75%. When I got to the dealership I paid for the Jeep, handed over the keys for my trade and went to look at the Jeep. Even though they had a delivery bay my jeep was parked along the wall on the Ramp out of this bay. It was not lit very well and after asking a few times they moved it into the bay. That is were I found 2 deep scratches on the LH rear door and small dents on the right hand side. The comment made by Brad was that its good for a 2013. He showed me that the tires looked good and then let me know that they only had one key fob but they would pay for a second key. Took the jeep and headed to Edmonton, Went into Kal-Tire where they let me know that the tires were 50% on average and 2 had less than 20% on the outer tread; not worth keeping. Sent in the bill for the keys and they only pay 50% as my dealer had to program 2 new keys in order to change the code for security so that any of the missing keys cant be used on the Jeep. Guess I should have looked before I paid and walked away. This dealership just wants sales and does not represent the true condition of the vehicle up front.

A Private User

I was looking to purchase a vehicle in calgary and decided to stop in @ crowfoot ford.My salesman was great and found me a a vehicle I liked.In order to be approved for financing I was told I would need to put down a deposit of $1000 to get approved and to hold the vehicle,so that is what I did.I was told it was totally refundable if I did not purchase the vehicle.I decided to not purchase the vehicle and requested my deposit back and was told the deposit was not refundable!After arguing with the owner Marty Giles he cursed at me and told me he would donate my deposit so it would go to a good cause!hes a real jerk!The worst part is I just bought a vehicle from his dealership 1 month prior to this ordeal, and this is how he treats repeat business.DO NOT BUY A VEHICLE FROM NORTHSTAR FORD i have owned 8 new ford vehicles and have never been treated so terribly and have received deposits back from another dealership in the past!

Steven Jeffrey

I had an amazing experience at North Star Ford in building and purchasing my Mustang GT California Special- Nicole made my entire experience one of the top 10 in my life! Nicole was very knowledgeable of vehicle and models available, where to find the various options and packages. She kept me informed throughout the entire build of my vehicle. Nicole was always very positive and supportive every time I did call or come in to speak with her on my Mustang. The day I took possession she came in on her day off to walk me through each step and to ensure I had all of my expectations and questions answered - I couldnt have been happier, the final touch was the suggestion on the stripe down the middle, awesome touch! Not only did Nicole come in for this on her day off, Sam came as well on his day off- great employees work at North Star Ford and I tell everyone I know looking or considering a new vehicle to go to North Star Ford.

Julie Kim

TERRIBLE TERRIBLE TERRIBLE EXPERIENCE. They couldnt even get a tire for Ford F-150 model, which is the most common Ford truck that is out there. They informed us that the tire will be ready by Monday when we spoke to them on Wednesday. When we followed up on Monday they said it will be ready on Tuesday. We go there and it isnt ready. We call Wednesday (now its been a week) and they say it will be ready for pick up. We drive there and no one knows anything about the tire and have lost our damaged tire/rim. We wasted so much time and the service manager that was looking after our repair was nothing but unhelpful, impossible to get a hold of, unpleasant when you get a hold of her and bad at communicating with her colleagues. We would never go to Northstar Ford and do not recommend this location.