Noral Toyota

Category:	Toyota Dealer
Address:	10129 MacDonald Ave, Fort McMurray, AB T9H 1T2, Canada
Phone:	+1 780-743-5444
Site:	noraltoyota.ca
Rating:	3.3
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–5PM Closed

Location

Photos 27

Reviews 5

Kinnar Patel

be aware of this cheaters.....i called for an issue for pulling my car down slightly on right while driving... i just asked them to check the wheel alignment...went there and dropped my car to just check alignment... they have rotated all the tire ( as they said ) but the ties i put it on my car cover to stick it rim...it was still there after service when i checked my car tires ( dont know how they removed the tire without taking out the ties )...so no idea they have rotated or not but they charged me $235....i paid..when i was driving back to my home after that .....issue was still there...so, i went back them talked to the service manager FAHD...he checked my car..then he realized issue is still there...so he forced me to go to ok tire and check it ( because they could not solved the issue and charged me $235 )....and he said he will take care of it ...so i went to ok tire and dropped my car there at 8 am....asked them to call FAHD ( noral toyota )...they called he said ok to check....they checked it ..i was waiting for the call to pick my car...then finally i called them at 3 pm to check status...it was not an alignment issue...but they have rotated tires again...they were charging me $77 because they could not catch the FAHD (SERVICE MANAGER AT NORAL TOYOTA) ..who gave PO to them...i was totally upset...because noral toyota charged me $235 just to rotate the tires...and just after 2 days this guys charging me $77 for rotating tire again...so i called FAHD to for this issue...when i asked him why should i pay $77 again to rotate tires again...he got mad...and he said i RIPED U OFF now i am out of it ...do what ever you want ....i was surpised by hearing this from FAHD ( SERVICE MANAGER AT NORAL TOYOTA )...the gentleman at OK tire he realised its not good to charge the customer if the NORAL TOYOTA is responsible...so he waved my charge...really appriciate to OK tire staff....But issue is still there...NORAL TOYOTA SPOILING THERE IMAGE BY DOING THIS...ITS NOT ALL ABOUT MONEY BUT THE TRUST.....so i will not go there for any service for sure,,..i better drive to edmonton......

Sean Weber

I intended on buying my new truck locally as I am a long time resident of McMurray. At first it seemed ok, I went in and talked to 1 sales guy and we sat and went over what I was looking for. I had booked my (at the time 06 tacoma) in for a warranty recall, had asked that they look at it so as to let me know its trade in value. The day they had it in they did not look at it other then to do the warranty work. They had had it all day and suggested I book it in again, which seemed a little silly considering it had been in their lot all day and I was eager to find out the value. This is where it started going down hill. I had asked several questions to the sales agent (who was very pleasant) via email and or text as we had established a link this way, but 90% of my questions were left un answered. I also informed him that I was hunting outside of MCMurray but preferred to buy local (I also posed the same questions to these other Toyota Dealers (edm/wetask) - only to have every question answered with out delay). Noral was unable . Nonetheless, I ended up selling it privately. The day I sold it, I sent a msg to the sales agent I was dealing with locally saying I was eager to buy as I had just sold it - the response was that he was happy for me. Now I expected maybe that later that day or the next Hed get back to me with information or anything... To this Day, almost 4 weeks later, I have yet to get a single response via phone, email, text or smoke signal. I have since purchased my new Truck at Mayfield Toyota in Edm where I was treated like gold right from the get go. Sorry Noral, you dropped the ball on this one and I was ready to purchase here. Maybe next time.

Abu Habbabubba

This place stole $1,000 from my girlfriend. They took a $1,000 deposit just to "talk about what vehicle she might want" saying that they need to know she is serious before discussing their vehicles with a customer. She looked at a couple models on the lot and said she wasnt sure what she wanted and would think about what she saw. They refused to return the $1,000 saying that its in an account for her ready to use when she buys something. We went to the dealership together to get the money back and the manager (heavy set bald guy) got very aggressive and told us to leave. We called visa, AMVIC, and Toyota Canada with no luck. They got her to sign some form that had fine print saying the money was non-refundable. I can say that she ultimately should have read the fine print and had her guard up a bit more. But what kind of a business makes most of its profits by scamming nieve people out of their money without selling them anything? Spread the word this dealership has horrible ethics and the owners are getting rich from ripping off the local Fort mcmurray people. We ended up going to edmonton and got her a vehicle at Toyota on the Trail. Our experience in edmonton was 5 star and Noral cant come close to competing with edmonton prices. They might say theyll match price but Noral adds lots of hidden charges and fees. Be very careful when dealing with Noral. Theyre professional scam artists.

Justin Ngan

Hi, I saw the various ratings / reviews when I Googled Noral for the phone number. I bought my car there and I have brought it there for almost all my servicing the last five years. Heres my experience: 1. Service folks try and deliver! Yes, if I bought my car there I should have preferred service priority to someone who just walks in after buying a car from somewhere else. Yes they try their best. A couple of the girls know me by name; I never expected it but they do and use it. 2. They try to be fair. I once (actually twice) had a pebble in my brake assembly. Makes a terrible noise. Faz fixed it for free the first time! Now it is not often that it will happen twice but it did. The second time I paid for the labour and it was very affordable (around $100). 3. I wish that I new the owner/manager who is around some times. While the staff know me, I dont think he does and well, I hope they think I am a good customer for when I get a car from them again! 4. The service work does seem to vary depending on who touches your car. That is common across all service centres / dealerships. Ill be honest, Im happy with the service that they have provided on my car ... Id say somewhere between 80 to 85% happy. All in all, I think that the service is good. Yes, it would be nice if they did body work.

Fayez Asif

I wish there was a hollow star here. Had the worst experience at the dealership with a service that ended up over 5000$ bill. My review is not because of the expensive bill as we all know this is Fort Mcmurray. Customer Service is just horrible. If you dont buy your car/truck from them and go in for a service, Trust me they will drain every penny out of your pocket. They will ensure everyone "local" is in priority before its your turn. "Worst" customer service I have seen so far from a dealership. People working at the parts area has no idea about "Parts". They dont have any loaner cars despite my truck was in for 17 days (Front differential issues/radiator). I had to pay for a rental for 17 days out of my own pocket. Also they broke my mud flap screws and didnt agree to fix them but completely denied that it was there fault. I drove in with an intact mud flap and drove out with a broken one (It isnt there fault, funny eh?) I had way better service at Mayfield and I dont plan to take it back to Noral in the near future. Sorry you just lost a local customer.