Category: | Mechanic |
Address: | 11450 29 St SE #12, Calgary, AB T2Z 3V5, Canada |
Phone: | +1 403-203-5600 |
Site: | integron.ca |
Rating: | 4.7 |
Working: | 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed |
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Adriana Gallelli
I would like to say what a refreshing change it was to deal with a business who provided such exceptional customer service. Im a single woman who was interested in purchasing a 3 year old SUV that was advertised on Kijiji. There was some slight damage on the exterior and I didn`t want to be stuck with a car that would need a lot of mechanical work. Due to time constraints on the sellers part, he said that the inspection would have to be done the following day-Friday. I found that the situation was moving too quickly and didn`t want to be pressured into buying it without having an inspection done at a place of my choosing. My friend recommended that I call the place where she had been taking her vehicle, Integron Auto Centre. I called them Thursday and explained my circumstances to Jay, the manager. He booked an appointment for the inspection at noon on Friday. Other than needing a wheel alignment it was in good shape mechanically. They had also inspected the interior and exterior of the vehicle and pointed out some damages that I hadn`t seen. After mentioning to Jay that I was going to buy snow/ice tires he sourced some for me at an excellent price. All of the staff I had dealings with were polite, respectful, honest and very helpful. I was also very impressed with the cleanliness of the shop. The reception area was spotless and the bathrooms were immaculate. Huge improvement over the shop where I have been dealing. By the way, I watched your videos on Facebook. OMG, they are the greatest!!! A Gallelli
DA
Dan Toole
I had a persistent fuel leak near my engine for a long while, and was encouraged to bring my vehicle in for diagnosis right away. They asked me about other known issues that may have been related to this problem, and I described everything as best I could. In less than a business day, they fixed the broken fuel line, communicated with me what was needed and for authorization, and had me back on the road, feeling safe at last. The experience was beyond pleasant, the staff both on the phone and in person were knowledgeable, professional, and helpful. They mentioned that I might have had a cracked ignition coil, which I had agreed to replace. It turns out that it did not indeed need to be replaced, and they notified me of the error in diagnosis, and didnt charge me anything to do with it, which felt entirely honest, considering I had already authorized the work to be done. The rates for the work and parts were absolutely reasonable as well, no more than any other shop, and the location is quite convenient to anyone in south Calgary. For these reasons, I will certainly give them business again, recommend them to friends, family, and co-workers, and encourage anyone in Calgary or area that is looking for an honest, timely mechanic shop to inquire with Integron!
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A Private User
I had an awful experience with this company and then was lied to by the owner. I took my vehicle here for an oil change and 21 point inspection. The technician did not do any final checks and did not put my rad cap back on and boiled all of the coolant out of my truck. Luckily there was no damage done. The technician also left greasy finger prints all over the driver side door. They also checked my wipers off as in good condition even though one of my wipers has metal showing and has wrecked my front windshield, I dont believe they actually inspected my truck at all. We called to complain and the owner promised my husband (is a journyman red seal mechanic) it would be taken care of and they would detail the vehicle. They ran a hose over it, wouldnt speak to me when I came to pick it up AND they had left my keys with the full details of my vehicle on the customer counter for anyone to take. Someone watched me take my keys and not one person tried to stop me, they had no idea the vehicle was mine. They were not at all concerned about our business or how close they came to wrecking my vehicle. I am a professional buyer and absolutely would not recommend this company unless you like incompetent mechanics working on your vehicles and being lied to.
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A Private User
We need to make service appointments for our 3 vehicles so I looked up Integron online to get the number. In doing so, I ran across these comments. I whole hearted agree with all the positive comments and am truly perplexed by the negative one. Colleen and Carl run an exceptional business with great values and service. They are a family run operation that care about sevice and quality. In the years that we have been taking our vehicles there, Colleen has become a confident on a bad day, a hug when needed and a smile always. Their helpfulness is good old fashioned service. I too have been offered a personal vehicle for the day or a ride. I also have a business where I serve the public and for every 100 good customers I have an overbearing, pushy, abusive customer that wants something for nothing. It is the 100 good ones that make my day! Too bad the one bad one has the ability to post such vile lies and to the expense of others. Thank you Integron staff for having a place where I can go and trust to see to the safety of what I hold most precious - my family. From my family to yours, may the rest of your customers be in the 100.
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Dwight Yoakam
I recently took a BWM to Integron for an out of province inspection. They informed me I needed an all around brake job to pass inspection - rotors, pads and park brake - and their quote for the work was $1800. I took the car to BMW instead and they did it for me for $1100. BMW also informed me the parking brake was ok, that it did not need replacing and that furthermore it had not been previously inspected to begin with - they could tell that neither of the rear brake rotors had been removed prior to the car coming to their shop. On top of that the BWM shop uses OEM (original equipment manufacturer) parts and Integron does not. Thank god I had the good sense to pick up the phone and find something better. After the brakes were done, I then still had to take the car back to Integron for the final inspection sign off and even though I gave them the BMW work order and it was noted on the work order the parking brake was ok they still removed the rear wheels and rotors to inspect the parking brake and charged me dearly for the privilege. Needless to say I will never return.
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S. Wilson
This is a fantastic shop conveniently located in SE Calgary. If you live in the area, definitely check it out - I have had my car serviced there several times and was able to not only get excellent customer service, but they also provided me with an awesome loaner car (which was free!!)! Makes your life so much easier, if you depend on your vehicle for your daily commute to work.The turnaround time in getting my vehicle back also helped alleviate any stresses or disruptions in my routine. It was nice to walk in and see a clean entrance area and some friendly smiling faces behind the front desk. They were happy to answer any and all of my questions, and were extremely knowledgeable! I would highly recommend them to anyone - especially my family and friends (very trustworthy shop and employees!) ADDED BONUS!! There is Roadside Assistance included with the warranty... Doesnt get much better than that!!