Metro Ford Sales Limited

Category:	Ford Dealer
Address:	1111 9 Ave SW, Calgary, AB T2P 2K9, Canada
Phone:	+1 403-263-4530
Site:	metroford.ca
Rating:	4.2
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–6PM 9AM–5PM Closed

Location

Photos 100

Reviews 4

Harry Ballach

Here is a testimonial from an ex GM person. I come from a family that just drove General Motor products. I have had many GMs and primarily GMs until I bought the first generation Explorer Sport trac. I liked the Ford better than anything else in its class at the time. It suited my needs. I liked that truck so much I got the 2007 explorer sport trac next. Now a 2016 Explorer Sport. My Mother likes my new Explorer so much she may be buying a Ford next. I have had no issues with any of my Fords. They have been very reliable and Metro Ford has always been good to me . I have always taken all my Fords into Metro for regular servicing. I got to know some of the service staff. They were all very nice too. Janice Nowak has been involved with every one of my vehicle sales including just recently. Janice is always very friendly,kind,caring and easy to work with. I dont believe that I will ever drive anything other than Fords for as long as I drive. Why change a good thing. Metro Ford have always been good to me and were able to work something out whenever I wanted to deal on a vehicle. I cant say that for some other dealerships. Also consider this a note of appreciation for all the good people at Metro Ford as well. You are always kind,courteous and a pleasure to deal with.Thank you and Metro Ford for all the years you took care of me and my vehicles. Metro Ford has proven itself worthy of my business now and in the future because of people like you. Matthew Lelke is the most recent salesperson that I had to pleasure to deal with and think he should be recognized as well. Matthew has been very responsive,prompt and attentive to my requests. Matthew always follows up with me in a timely manner and gives me the feeling that he cares. Matthew has been there for me anytime I need some questions answered etc.even after the sale of the vehicle and has been very helpful. Thanks Janice,Matthew and Metro Ford. You guys are awesome! Sincerely, Harry Ballach

C A

On the previous review 349824 Reviews offers beautiful parts only. Perhaps, unhappy people, feel even dealer not worth wasting their time to write a review. Regarding the Metro Ford, sales department, yes he does his job, hassle begins when you pass service door. At the beginning of 2015 I bought an F150 3.5 l eco bust with full maintenance protection plan. After a while, some problems began to emerge: misfire when the engine is cold, lately when it’s hot also and black smoke, right windshield sprayer squirting on roof –they said that it has changed but it is as before-, original engine and gearbox settings are lost resulting shifting later and increase gasoline consumption. Their answer was; IF NO CODES PRESENT, NO CONCERNS AND THIS IS A NORMAL CHARACTERISTIC OF THIS DIRECT INJECTED ENGINES. ON TOP –road tested vehicle around downtown and down north Glenmore park received 10 liters/100 kilometers. REALLY a truck on downtown 10l/100km?????? Other time, their work were not completed on that day, but nobody called. After many phone calls and lost hours, NIGHT SHOP MANAGER??? used my car as a shuttle, even if check engine light was on ,disconnected hoses and air filter, telling me ”YOU CAN DRIVE SO UNTIL THE NEXT INSPECTION”. Is this normal, anyone can use as he likes, any car that is on service???? Other day 7 am, I called to schedule an inspection been connected to advisers answering machine. After 5 hours nobody call back .I run to the service and surprise, three of them were talking and laughing ,but do not have time for customer messages, and when I asked for an inspection ,they were very rude ,telling me “We busy all day, call another day”. Ford is a good car, but the service and part of the crew ,especially those dealing with clients, are execrable, they are not trying to solve the problem, try to convince you that this is normal and youre stupid.

Simon House

I purchased a 2014 F-150 as a winter beater/utility vehicle from Metro Ford later in 2014. I was ready to write a review immediately after purchase, but decided to wait until the trucks first service so I could see how their service department compared to the sales department. Sadly, Metro Ford failed on both counts. The buying process was quite terrible to be honest, and normally I would have shopped somewhere else, but it was during a busy time of my business and didnt have time to shop around before retiring my summer car for the winter - Metro had the truck I wanted in-stock and ready to go. The sales is what you would call extreme high pressure - car sales are normally quite the act, but this one was quite horrendous. They wanted a drivers license and credit card before even beginning negotiations; of course I was ready to walk, but ultimately managed to convince the nervous sales person to deal without following their game. Long story short, I got the deal I wanted, but after much time wasting, threats to leave, and needless stress for both parties. On to the service .. wow .. do these people even learn customer service? I entered their drive through where I was approached by a service adviser who didnt even bother saying hello.. just demanding my keys and then walked off.. I presumed I had to follow her to her desk, and did such, where upon my information was taken in quite a hostile "I hate my job" type of way. I was told my truck would take 1 hour to do the oil change, and ended up waiting 2. Then when I did leave, the truck reeked of oil.. an odour that stayed for another 2-3 days. In summary, I think Ill be avoiding this dealership in the future; its got the look and feel of something straight out of the 80s. (Please dont bother with a canned response to this review.. reputation management is a waste of time!)

Andrew Yan

Metro Ford asked for $8,000 for a problem could be fixed for less than $300. Heres the story: I took our 2010 Ford Fusion to Metro Ford for an inspection in April 2017. Metro Ford told me I need to spend $8000 to rebuild or $12,000 to replace the transmission. I Googled Ford Fusion online and found that many owners had similar issues with their speed sensors. I asked Metro Ford were they confident that it was not the transmission sensors problem. They still told me I need to replace or rebuild the transmission. Also, they charged me $77.00 for an oil change which I did not asked for. (why would I want to do an oil change and tire rotation for a car that has a negative value?!"). On the invoice, I noticed the description says "P0715-turnbine/input shaft speed sensor a circuit, P0717-Turbine/Input shaft speed sensor a circuit no signal, will need further diag, 0.5HRS". Any rational person would want to find out if it was just the sensors problem, right? So I took the car to National Transmission on 14th Street NW. Guess what?! It only costed me $28.70 to buy a new speed sensor and additional labor to get it fixed. I went to Metro Ford because I thought dealerships have better knowledge and higher integrity standards. Ok, I was naive, but I learn from my mistakes. If I think an auto shop has no integrity, I would avoid it at all cost.--------------------------Metro Ford followed up with me again and said they will make sure large number quotes get double checked by managers going forward. Glad to see they are trying to make an improvement. Hopefully, what happened to me will not happen to anyone else.