Dandy Auto Marine RV Ltd

Category:	Auto Repair Shop
Address:	4 East Lake Blvd NE #4, Airdrie, AB T4A 2G2, Canada
Phone:	+1 403-945-1555
Site:	dandy.ca
Rating:	4.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 32

Reviews 3

brandon paris

I just got back from picking up my car which was in need of some serious repairs. I dont want to make this long so i will try to get to the point. Our car is now over 9 years old. I know...most people get new cars after 5 years and most of the time sooner. We tend to not care too much about wasting money on new cars and tend to try and utilize our car for as long as possible. Now being over 9 years old you can only imagine what kind of things will need replaced especially that we really have only put about $3000 into the car since we purchased it brand new. Our car was puttering and sounded like it was either having clutch problems or one of the cylinders was not firing. We took the car to Canadian Tire and told them what the problem was. a young guy called me twice about 1 hour apart after taking the car for a test drive. both times he called he asked what i thought was wrong with the car as he could not figure it out. It felt as though this guy never worked on a car before or he was so busy he didnt have the time to really test drive it. I told them to take it for a drive because it was extremely easy to see how badly it is driving. Canadian tire did a full inspection (well at least that is what they told me they were doing and billed us for). A few hours later they said they checked everything and said they could not find anything wrong and that all i really needed to do was use Lucas Fuel Injector Cleaner and to just add it to my gas tank before my fill up and it will fix the problem. Well after running through a full tank with Lucas Fuel Injector Cleaner, the car was still acting up, so i repeated this 4 times for the next month. Nothing. the car just got worse. First thing i did was call up Dandy Auto, they did some work on our car when we first moved to this province 3 years ago so we thought, "hey, everything they fixed on our car before still works fine". i think the main reason we never went to Dandy Auto was because they are more expensive than Canadian Tire. Well there is a lesson we learned here. You get what you pay for! The first thing we noticed was that the lady at reception who answered the phone had a much better idea of what could be wrong with my car than the mechanic at Canadian Tire. They got me to take my car in quickly and they dropped me home with the Free Shuttle Service they provided (Bonus points). They called me later that day and gave me a list of all the apparent problems that is wrong with my car, and boy was it a long list. i needed a new Clutch, Timing Belt, Spark Plugs/Wire, Axle Seals, Slave Cylinder, Gaskets, Water Pump, ETC most of which were all original parts. They also found out that 2 of the 4 new DIRECTIONAL WINTER Tires that were purchased and installed by Canadian TIRE were put on BACKWARDS, so they corrected that. Not only did they fix the everything within 2 days, but they did a full detail of the car, looking like the first day we purchased the car. They made us feel like we were true valued customers. When we came to pick up the car the auto mechanic foreman as well as the 2 front desk girls, who may i add were also very knowledgeable and friendly, took the time to go through all the work which was done in detail and showing me the parts that were taken out and how those parts worked. they took the time to explain exactly what was fixed, why it needed to be fixed. it was apparent how passionate the people are at Dandy Auto are. I am happy to say that the car runs smooth like butter! Besides having a roof over your head, the second most important thing is your vehicle, It is worth putting out the extra money to have your car fixed by a true professional as the difference is having a your car not only last years longer but keeping you and your family safe. We will always get all our work done at Dandy Auto for now on!

Ascoot aboot

So I found Dandy auto on kijiji. They were running a special on $49 out of province inspections. I made an appt over the phone and they fit me in really fast. They got our business for two reasons - 1. They were very reasonably priced. . 2. They were the only company I called that actually picked up their phone. ( Cassandra goes above and beyond to make sure all calls are picked up, shes super woman) I got my truck in, it took about 4 hours but they were really through. I got a small list of things that needed to repaired to pass inspection and they gave me a reasonable quote. My husband however used this as an excuse to try out a different shop that is run by a family member. So we came back to our re inspection. I was quoted 30-1 hour. About 15 minutes into it, I was pulled into the service bay to have a talk. The shop we had just taken our truck to botched our rear breaks and then tried to cover it up. Bryan the service technician carefully and in great detail showed me the damage. He explained what the other mechanic did and what he tried to do to fix it. If you want to call it that. The break was a ticking time bomb and eventually I would have lost my breaks. I am so thankful to Bryan that he caught this and repaired it. So we ordered all the parts and he went away to work. Unfortunately the caliper bracket didnt make it to us on time and I had to wait (at no fault to them) for 7 hours with a toddler. Cassandra did everything in her power to make sure I had supplies to entertain my daughter. Everyone was so nice and forgiving that my tiny terror was running around and occasionally screaming. At the end of the day it became obvious that the part wasnt coming in time. Cassandra called around to get me a rental, but everyone was booked out. And do you know what? I was stranded. Bryan the tech DROVE US HOME. He totally went out of his way to help us, we didnt have very many options to get home. So they got the part this morning and fixed up the truck. It cost us nearly double what Dandy quoted us when it was all said and done. In hindsight we should of just let them do it. Im so thankful for Cassandra, Bryan and the entire Dandy crew. Bryan will be the only person working on our truck from here on out.

Leslie Frechette

Very poor customer service from the owner. After having my car in his shop for a day and a half, he tried to convince me a clunking noise wasnt from a part they replaced a few months earlier. I told him I would just pay the diagnostic bill and pick up my car. He insisted I come in to see a video he had proving his point. When we got there and after waiting for 30 mins for him to show up (other staff wouldnt show me the video), my 15 year old easily showed him where the noise was coming from and he and his staff seemed somewhat shocked. He did agreed to replace the part but didnt want to cover the cost of replacing it with a Ford part rather then the jobber part they originally put in. After some discussion, he did decide to see how much the difference in cost was, but during the time it took to do so I decided I wasnt comfortable leaving them to do it and told them so, asked for my bill and my keys. He was very upset and tried to convince me otherwise. After having to repeat myself several times he finally sat down to print out my bill (even though, I told him I didnt think it was fair to give me a bill for a misdiagnosis). 10 mins later when I asked him what the hold up was, he got even madder, recorded our conversation on his phone which he showed me with an arrogant smile ( I can only guess hes had problems before - why else would he do this!) and refused to finish printing the bill unless I was out of his line of site! In the end he did cover the cost, looking at me like I should be grateful for it! Huge attitude here, its in your best interest to find another place!