Cochrane Dodge Chrysler Jeep RAM

Reviews 3

J.

J. Fraser

Not once Not twice but 4 times From sales through service I have been hit with a bait and switch tactic 3 out of 4 trips and grossly overpriced on the other. I wanted a jeep jk and sought to buy local. STRIKE ONE. My sales experience was bait and switch at its finest. The vehicle I seen on line and was interested in was not the vehicle pictured for that price. My sales individual was grossly unprepared to deal with questions and pricing and played the check with manager game. To get the vehicle pictured I had to pay double what they listed. I left completely frustrated and bought my jeep the following day in Calgary for a price I was willing to pay from a dealership with excellent service. Hindsight, I should have complained to the appropriate regulatory body. I bought my trailer hitch and wiring harness from their parts department later. STRIKE TWO. Following my purchase at Cochrane Dodge, I found the identical parts for half the cost elsewhere. Post purchase research showed that by simply shopping at their parts department I grossly overpaid. Thanks guys! I commute with my vehicle and put on huge mileage. Just out of warranty I needed my cruise control fixed. The only dealership with weekend hours not booked weeks in advance was Cochrane Dodge. STRIKE THREE. I now know why they were vacant! My quote was given for specific work that I was told would fix my issue. I was called later stating that this would be a "process" of elimination at my expense to find the right module to fix the problem. Bait and switch at its finest again. My repair cost me more than double my original quote, and I complained heavily to get it reduced to that amount. It turned out to be a clock spring and not a module as their unqualified technicians chased one at a time. They fixed my cruise control while simultaneously breaking my ability to dim or adjust my interior lights. Working within my steering column to fix something on one side, they managed to break something on the other. I vowed never to go back. I received an unsolicited text stating I needed regular scheduled service. No way they were getting that business. It appears their oil changes also exhibit bait and switch pricing as one reviewer clearly noted. Regardless, I explained my complaint about my last service and was told to book it in. I did. STRIKE FOUR. Upon arrival I was clearly an inconvinience as the last appointment of the day. I was offered a slew of service which I declined and pointed to my reason for the visit; something that should have been present on his computer. I was prepared to have them put in a hinge I broke as I did not want to leave without paying for something. Amazingly they did not have time to fix a tailgate brake (4 screws and a part) but had time to do a full service work up on my car! I did my research on the part pricing this time!. Regardless, I was told there would be a charge (of course) to fix what they broke. Imagine how happy I was at this point. My service contact began to argue with me stating that if I didnt pay his tech would not be paid. I took my vehicle and left. Sorry guys, not giving you another chance to rip me off. Shame on me for even giving you that chance. Short story: negligence or malfeasance are the only words that appropriately describe my dealings with Cochrane Dodge from sales to service. It has been over a course of multiple visits and years and the tactics are the same. Clearly this is how they do business and mulitiple other reviews state the same. Bait and switch is my first choice for their company motto. Unqualified and overpriced is my second choice. Save money and reduce stress, deal with anyone other than them. I love my Jeep and have had amazing service experiences everywhere else but there.

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AN

Andrew Beee

Also, it would appear they breached PIPA regulations and used my personal information for marketing purposes, against my direction. So expect annoying mail and texts. In summary, they never gave me an exact quote until billing me. Also, ordered new and incorrect parts (without asking). Then, sent my prop-shaft away without my prior knowledge or consent (after I said I was going to take it somewhere else because they were a few days over time). On top of this I called the Service manager to tell him about the inadequacy of service and he became very unprofessional (shouting on the phone) and got fixated on the fact that I wasnt happy about the price (the smallest issue by far). I booked in to get my u-joint changed (a process that should take less than half an hour), got a rough quote for the whole process but was told that he would have to check since it varies depending on how hard the prop-shaft is to remove (he mentioned off hand that it would be less if I were bringing in the shaft). I mentioned I was in a bit of a time crunch (OOP inspection) so I pulled it out for them and brought it in a few days early along with what their parts supplier said was the correct u-joints (they werent, no big deal). So the next business day they called me up and said the parts were wrong (now, thats something they could have easily checked the day I came in, as its good practise to always check customer supplied parts for compliance). However, when I came in to pick up the parts and take the prop-shaft to get it fitted, they told me they ordered new parts from the same place I got them from (which I was confident from speaking to them the first time, if the initial part wasnt correct they didnt have it). Still, I humored Dodge and took the u-joints to get exchanged, these parts would take more time to arrive and were unsurprisingly incorrect. I wouldnt find out till the following day since the tech goes home at 4:00 and the parts only arrived at dodge around 3:00. So I call saying I am not satisfied with how you have been dealing with this after I already mentioned I had time constraints, and informed them I would be collecting my prop-shaft. However, they tell me they shipped out my part to a company in Calgary to get it fitted, but It wouldnt be back till the end of the day (I was going to do the exact same thing the previous day, even if I took it that day I would have had it back sooner). So essentially I was stuck with humoring them again as my deadline was now at the very limit. Even had I wanted to take it to the inspection and have it fail the first time (then get the u-joint fixed before the re-check) I couldnt because they partially disassembled it on the first day. That said, the frontline employees were all very polite Graham, Jeff, and a fellow from parts. I dont know who made all the terrible decisions though...

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LU

Luke Radke

I have had 2 instances where I have had to use the service department for my vehicle. The first was for fixing a part under warranty. The only good thing about this first experience was the repair was done for free due to its nature; other than that, the repair wasnt completed anywhere close to the promised time. Not only that, I had to call the service department hours after they had promised to contact me to ask why I hadnt heard from them! I was simply given the excuse of "Why good timing, I was just gonna call...you were my first priority today!" The second experience was just this last week. My engine light came on and so I went to the service bay to get it looked into. I was told they were unable to scan the code because they never have a scanner, despite me asking, and that I would have to book an appointment and pay about 45-60 minutes of the techs time for them to scan the code (a 5 minute job tops). I booked the appointment for almost a week away, then called the service operator to ask why the service guys dont scan the vehicle when there is an issue (past experience elsewhere had taught me the drive through service guys do scan the engine to help you out and let you know if you need to book an appointment or not, spending on the severity of the error). I was told they do scan if asked but that they would then "have" to reset the code, causing issues for the service techs during the booked appointment. None of it made any sense to me, as I know how these scanners work, and also the advise I was given contradicted what I had already been told when at the dealership. Needless to say I took it upon myself to find a reader and scan the code myself, just to figure out that it was nothing to worry about...saving myself the time and money that would have been wasted on them. Now I have heard this dealership is a dream to work with when buying, but their service department is sorely lacking with regards to customer service when something goes wrong with a vehicle. They seem to give the impression that the customer isnt worth their time. Next time I need something done, Ill be driving into Calgary or going to a local shop...but not here again. Especially since the only experiences I have had are negative.

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