Budget Car & Truck Rental

Category:	Car Rental Agency
Address:	724 6 Ave SW, Calgary, AB T2P 0T9, Canada
Phone:	+1 403-226-1550
Site:	budget.ca
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–12PM Closed

Location

Photos 21

Reviews 8

John Lasto

I went to this location on Friday eve around 5 pm or so and I did not have resveration but I didnt know it that busy... the office was full of people so i thought Ill just wait for my turn. So this guy walks in and right away to the counter the guy behind the counter then asked him if he was fast track custmer and he said no so the guy (I think his name was Juan) asked him to just wait his turn as there were custmers ahead of him, the guy said yes but I have reservation for 430 and I need to go now, the customer Juan was helping was nice enough to say he can help him first as he wasnt in a rush. Juan thanked him and was looking into this guys reservation but I guess he couldnt find it in his system so he asked him for a confirmation number so he can look it up but the guy just lost it and started making phone calls to the custmer service and yelling on the phone and at Juan who was amazing in dealing with this guy. He kept his cool and was still trying to help him and told him let me finish with the reserved custmers and he will get him a car but the guy omg was so rude and then find out his reservation is at another company all together. The guy left without even saying sorry for wasting everyones time.. But massive kodos to Juan.. I was really impressed by the way he handled the situation and continued on helping the customers still smiling and making them feel appreciated.. I wouldve jumped over the counter and punshed dude in the face lol.. I didnt end up with a car but I will definitely come back but make reservation abit earlier in the day....

Jaden Adair

I required a truck rental to help me with my move that was coming up. I called the local number, and after going through a few menus someone from car rentals picked up. I tell them I need a truck so they offer to transfer me to truck rentals. I say okay, and next thing I know I am speaking to the truck rental department... IN THE USA. I am in Canada. I called the Canadian number. So this person cant help me, and offers to transfer me to the Canadian truck rental department. I say yes, and I wind up straight back at the same menu as before. After going through it, I am once again talking to car rentals. Then US truck rentals. This time, I tell them about what happened last time, so they tell me to call a number. ITS THE SAME NUMBER I JUST CALLED. I explain this to the person, and she gives me another number. IT LEADS ME TO THE SAME MENU, which leads me to car rentals once again. which again leads me to AMERICAN truck rentals. For some inexplicable reason, no one could help me. I must have tried about half a dozen times, using various approaches including just letting the menu run through without pressing anything. Always the same... car rentals (useless), American truck rentals (even more useless) and finally back to the same old menu. I can honestly say that Ive never encountered a more incompetent company in my entire life, car rentals or otherwise. Dont try to rent from here if you live in Canada, because apparently its impossible!! Would give negative stars if I could.

Essam Adly

Very bad experience with Budget downtown office, and will make sure to advise my friends and colleagues to don’t rent from Budget In a nutshell after renting a car from Budget for one complete month with my old driving license, I went to Budget 6 Ave. office and I paid in full for my rent and I wanted to extend for another month but this gentleman “Bab” refuse claiming that he cannot accept my Alberta interim Operator’s License, I show him another photo ID but it still is not accepted by him!! I told him that I’m renewing my driving license since I change address and he should have a copy of my old license in file since I was in this office few weeks back but he still acting rude and not helpful by all mean for whatever reason So basically they lost my future business since I walk away and went to National car rental in 5th Ave. and they were super nice and presented my documents and got a free upgrade on spot It seems that common sense doesnt always make sense for some people !!

Becca Lynn

I recently visited the 6Avenue branch (9/6/2017) and was served by the incredible Bab and Wan. I feel like they went beyond the call of duty in order to exceed the customers expectations and to make the experience as smooth and enjoyable as possible. I genuinely feel that they provided me with the best customer service I have ever experienced. So much so that my friend and I decided to hire a car on a second date (15/6/2017). When we returned we were greeted this time by Lam who was also very friendly. Our new found friends Bab and Wan returned from off site duties and seemed as happy to see us as we were to see them. As before, the store was extremely busy but Bab and Wan were super attentive and ensured each customer left happy and completely satisfied. I would definitely recommend this branch to anyone visiting Calgary and I cant wait to return to see Bab and Wan again! Thank you, you truly deserve to be commended!

Solomon Teweldebrhan

I never been a place like this location in my entire life I rent a car on 02/25/17 and I was let few hrs to the pick up time but they rent my car to some one ealse but I want everyone to pay attention is when you perches insurance from them they will try not to give you 0% down what they give you is $300.00 down and they will try not to give $9.95 windshield protection that means for sure your windshield will cracked for sure because of the winter season sand and salt,and the treat you like the own the budget this is the big problem with budget they let customers abused by the franchised shareholders am very absent with location pls pay attention every one.

Yasminea Abdullahi

The customer service at this location is by far the best customer service Ive ever received when renting. We rented a car from this location 3 weekends in a row and each time received exceptional customer service from Bab. He helped us all 3 times in every way possible and made the process of renting a smooth and easy one. My experience has led me to believe that both Bab and Wang strive for customer satisfaction and their energy is like no other. Best experience by far from any car rental and I will for sure continue to rent from them.

Sajith Ellepola

Sometimes renting a car can be a troublesome experience. And its true that it is people who make the difference between a good and a bad customer experience. Wan at Budget downtown location is one of the best staff I have seen in such a rental service. He will go above and beyond to make sure that he gets what you need (even when the demand is so high for a rental on a busy weekend). Explained all the necessary details before my trip and was able to accommodate all the requirements I had. Thanks again WAN. You are awesome !!!

Evan Hansen

Whether it be the locations fault or Budgets - I booked a car for 7pm. Arrived at 7pm, to find the door locked and the location closed. This left me stranded downtown Calgary, contacted budget to be told I could catch a cab to the Airport location and that my rental would not be the same price but in fact $15 more per day. I later called to give budget a chance to rectify this within and was told that they would pass this information to the location but no further action aside from "sorry" was taken. THANKS BUDGET!!!