MGM Ford Lincoln Sales

Category:	Ford Dealer
Address:	3010 50 Ave, Red Deer, AB T4R 1M5, Canada
Phone:	+1 403-346-6621
Site:	mgmfordlincoln.com
Rating:	4.1
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–6PM 8:30AM–6PM Closed

Location

Photos 100

Reviews 5

Rhonda From

Update to my story below March 2015: I told MGM about my experience and they took responsibility and owned the problem. They did provide me with a free oil change and detail package, which I took them up on. This went well. I am still apprehensive to take my vehicle there for anything more than an oil change, but they were definitely better to deal with this time around. (I also didnt have to deal with that incompetent service advisor this time!) January 2015: I received the worst customer service EVER here at MGM Ford. I brought my vehicle in because my engine light was on. Since it was going to be there for the day, I also had an oil change done. I dropped it off at 9 a.m. By 3:30 p.m., I hadnt heard anything, so I called and left a message. After not hearing back, I got a ride to the dealership to get my car. The service advisor had gone home, and no information was left for me about my vehicle. After standing around for 15 minutes, another service advisor did some detective work and told me what was happening, and that theyd have to keep my car for another day. We left a sticky note for the assigned service advisor to call my boyfriend with any details, as I was unavailable the next day. The next day, we did not hear anything so my boyfriend finally called them to see what was going on. They had done the oil change, but needed parts to fix my engine. We could pick up my vehicle after work and come back another day when the parts were in. We went to pick up my vehicle at 5:15, paid $170, and were given no paperwork as to what was done, what was needed, a quote on the work, etc. (We received a verbal quote when we got there to pick up the car.) The following day I called the assigned service advisor to find out what I had paid for, and what needed to be done, and Im still waiting for a call back ONE WEEK LATER. I cant believe the AWFUL customer service I received!!! Its a shock they are still in business. I will never take my car there again. (BTW, went to Edmonton - Denny Andrews Ford, who got my vehicle in right away, diagnosed it and had it back to me as good as new the next day.)

ken somers

In 2011 I bout 2007 KING RANCH . IT HAS 173 thousand KMs . When I test drove it ran ok but since it was almost empty I was told that I could not take it too far unless I put gas in it myself. It seemed ok . The driver door did not line up on the striker pin so it needed adjustment. I bought it for 17k which being what it was it was not bad. I was given the inspection report after the deal was made. I asked if they would look at the door and was told NO but here is the striker pin you can put it in yourself . I asked if they were going to fill the tank , they said no we dont fill used stock only new purchases. A week later I noticed that it started to shake so I took it back and they told me that cam phasers were shot I as well had just changed the spark plugs Original I might add at 173 k . They should have been changed at 60,000 k the previous owner never did squat for maintenance . I called the sales manager as by now I was choked about this . The inspection report said the breaks were good and the body was good . What a bunch of BS . The sales manager himself told me there was NO WAY they were going to fix anything as I had bought as is . Point blank too bad sucker but we give NO warenty we do not honour any and we will not take any responsibility for your purchase . I would NEVER recommend this dealer ship . I will NEVER purchase anything from them nor will any of my friends or family and any time I hear their name mentioned I tell them about my experience with this . BTW the truck needs a new engine or the phasers done less than a year later I had to park it. Thanks a lot MGM

Dwight Misiak

I cant believe I am writing such a bad review.... I brought my truck in on some warranty work (I believed), and kept it simple, I told them what was wrong and thats all I wanted (3 things to fix, a latch, a hook and map navigation brought up to date), I received a phone call later on that day stating that it wasnt warranty work that it was "trim" and therefore didnt have coverage (If I wanted it fixed, I was to pay, $44.66 for the latch, $57.57 for the hook, and $322.04 for the navigation plus labour)... I said thanks but I will get it done else where now... Upon picking up my vehicle I was informed that there was a charge because the "technician" need to be paid... I was curious as to what the "technician" did, I was then sent to another room (a desk in the lube bay, where several ladies worked), I could tell that these ladies were going to take my money one way or no truck back, and if I didnt play ball they would charge extra)... I was greeted to a bill of $76.50 for the technician and a bill of $11.48 for someone to write it down (this i couldnt believe either).... all the technician did was confirm that those parts were broke... a 1/2 charge for a job that I did in less than 2 minutes.... Is this fair, Is this the way they run the company... Heed my advice and find someone else to do your vehicle work as for this company I will not buy or bring my stuff to anymore

Anissa Barnes

Bought a new Edge Sport from MGM in December and our salesman Jeff Peet was amazing. I would highly recommend anyone to him as he is the most laid back and easy going salesman that I have ever dealt with. However, recently a module malfunctioned in my car, which turns off all of the airbags, traction control and other features. After dropping my car off with service person Debby, she called and said it was okay to take home and drive, regardless of the obvious lack of safety features and when questioned about it being safe she had nothing to say... When I argued about it being unsafe to drive and asked who would be at fault if I was injured because of the lack of safety in an accident, she sent me to Enterprise to get a rental, which was EXTREMELY dirty inside, abused and definitely not at the level in which you would want to put a brand new baby. However when my fiance went to MGM today to talk to the service manager, he agreed that my car is unsafe to drive and it is not fair to be driving a disgusting truck so he gave me a car off of the lot to use until mine is fixed. Moral of the story, the sales department, and managers are phenomenal at MGM, however as for Debby... I would not recommend her to anyone as she clearly does not care about others safety or well being...

Ilia Willmott

Not impressed with the customer service here at all. I came in for my scheduled appointment, not sure how long it was going to take to fix. Turns out it was only an hour and a half, but they waited until the end of the day to tell me that they wouldnt be able to get my car in for service until the next day due to being down 3 technicians. No loaner car or rental was offered and when I asked they were booked apparently. They offered their shuttle service, but since I had to wait more than 20 minutes the first time and was forgotten about, I wasnt in a rush to use that again. Now, the next day having my car back, still not very friendly service, I go to use my power liftgate and it opens but that is all. It no longer works and when I close it by hand, my sensor tells me its not closed and my interior lights are on. They will remain on all night and Im sure this isnt a coincidence, a draw of bad luck. But I doubt theyll fix it for me without me paying a pretty penny for this too. Overall their customer service sacked and I found the lady I dealt with quite rude.