Avis Car Rental

Category:	Car Rental Agency
Address:	2818 Gaetz Ave, Red Deer, AB T4R 1M4, Canada
Phone:	+1 403-343-7010
Site:	avis.com
Rating:	2.3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM 10AM–5PM

Location

Photos 2

Reviews 10

danielle Mctavish

Had a bad experience here . I had rented my vehicle through Hot Wire ( I normally rent through discount which is the same price wise) . I went in to pre pay my rental and let them know that I would be slightly past my 5 pm pick up time that I had booked under. The lady told me I could not pre pay as it would change my drop off time . I said ok I will be a bit past and she said dont worry we are open till 6 . So I arrive at about 5:15/5;20 after trying to call my whole way down to let them know I would be there . The phone kept getting redirected to the call center . When I got there no on was there . On the counter is says sorry we missed you wit a number to call. It was the same number I had been calling. When I reached the call center they couldnt help me. I sat there waiting and the Hotel staff at the location we feeling bad for me and were trying to help me . Eventually someone had given me a card with managers number whom I called and he tried to tell me I wasnt booked . It wasnt until I told him that I had already been in and spoke with staff early that confirmed I was booked and my car was ready the he snarlingly agreed to come back . He did not apologize, and when I asked about my drop off time at 4:30 to be changed to this one he said "no that was my contract between Hotwire and I and I would be charged 27$/hour if I was late . When I arrived 4 days later to drop off 5:40pm guess what ???? No one was there again !!!! There was another customer there who had a similar experience to me . After calling the call center and talking to them they assured me that I would not receive any extra charges even though when I went in to check the manager had tried to check me in for 8 am the next day . Worst rental experience ever and I will not be renting there again .

Helen Li

Very bad customer follow up. I booked a van about a week in advance to my trip and was told they have it and it will be available for pick up on the requested date. I could not get a booking number at the time because something was wrong with my company number. I was told they were going to call me back. I did not hear anything and followed up 2 days before my trip and was told the person who was looking in to it wasnt at work and they will get back to me. I called again the day before for pick up in the afternoon and they could not give me an answer. The person said he is trying to get a status from Calgary management. He also said the van is not in the parking lot so I knew I was screwed. I called all of their managers in Calgary to see what my options are. Not one answered and finally a receptionist took pity and had a manager call back. She promised to look in to it but cant do more. I was forces to scramble last minute to book through other companies. Its now passed closing time and I have yet to hear back from the local branch or the manager. Sad thing is they are the preferences service provider for my company so I guess I cant say I wont use them again. But next time im going to demand a picture of the vehicle in their parking lot before I trust their word again. (Only applies to specialty vehicles, you are pretty safe with the typical car)

Tyler Reid

I rented a vehicle through avis red deer, a couple days driving it I found an unmarked pill bottle with pills inside of the middle console. When opening the passenger door I noticed an open razor blade and cocaine spread out in the door cubby. When returning the vehicle I was told I could exchange the car but not an upgrade model and I needed to fill the gas on the old model or I would be charged. Thanks avis your doing great :) off to enterprize I go.

Farzin Shemirani

They do not offer pick up and drop off services. They charge 3.00 dollars/liter for gas if you do not fill up the tank. After 3 days of renting for the price of 57 dollars, I was charged an extra 20 dollars for being only one hour late in returning the vehicle. I have been to enterprise many many times and it has not been like this even once.

Robert Tomas

Terrible experience. AVOID, AVOID, AVOID. My vehicle was double booked and i was not provided with another. The attendant was also very unprofessional texting on her personal phone and babysitting her child. After some persistence I was offered a voucher but she never followed through with her manager and i have not received it.

Jim Elcombe

Went on line and booked a car for later in the day. Also called the 1-800 to confirm availability and also did a on line chat. Avis staff confirmed car was available. Showed up at counter and surprise, no cars available. Went back to on line chat and all they could say was sorry, this sometimes happens.

Daniel Thomas

I rent from here several times each year, and have never had a problem. Inexpensive rates, and once or twice when they didnt have the model I booked they upgraded me to a better model at no charge. Quick service, and no issues.

M. K.

Website will show cars that not really available at the office. Also, my CC shows multiple payment by Avis on same order, I had to call twice to make sure its an automatic cancellation. Prices are good comparing to others .

rahman Ali

They had a problem with their online reservations... Most of the time they were overbooked .....

steve cole

Owner is good to deal with