Wheaton Honda

Reviews 3

AL

Allan Gregg

Steer clear of this Honda Dealership. They are not forthright in their dealings, and make the negotiating experience truly infuriating. With the way I was treated I would expect them to be underhanded if not outright misleading and dishonest, and Ill explain why below... Here is my experience with them. We just moved up from Texas and are shopping for an all wheel drive vehicle for the Canadian winters. We let them know up front what we were shopping for and what our time frame was and that we have all summer to work with. Long story short, we test drove a lot of vehicles and narrowed down our choices to the Subaru Forester, Chevy Equinox, Hyundai Santa Fe, and Honda CRV. At this point we contacted all the dealers again to start working out a "best price" deal from each, so we could compare the costs to our driving experience and research. Here is where the problems with these guys started to happen. We had already asked their sales person for the MSRP on the CRV, and confirmed it on the Honda website, however when we let them know we were starting to deal, they simply gave us the MSRP again. I had forgotten to add in that we wanted the remote start option as well, and needed a price, so I emailed them asking for both the price of the remote start and a break down of their pricing for dealer finance, lease and cash. After clarification of which style remote start we wanted, they sent back the cost of the option with the MSRP again! I emailed them back spelling out exactly what I was looking for so there could be no misunderstanding at all, and let them know that their price on the CRV was by far the highest of the choices we are looking at, and broke down roughly the deals we were getting from other dealers to make it crystal clear that they needed to sharpen their pencil to move forward. I got an email back claiming that they "know they are not the highest price" and going off on a tangent that the Honda has the best resale value etc (even though the facts show the Subaru as the best resale value in that segment).... still with no price! I was pretty ticked that they implied that they were not the highest price and that I was not dealing in good faith or being honest with them... IT IS THIS KIND OF BEHAVIOR THAT SUGGESTS THEY ARE PROJECTING ON TO ME, THE WAY THEY THEMSELVES BEHAVE. So, I attached the actual email offer I got from Hyundai (which is exactly what I said it was), and referred them to my sales guys in both Subaru and Chevrolet to confirm the verbal and paper offers they gave me. I asked AGAIN for a price other than their MSRP. No reply. Just nothing. It got me thinking, why on earth am I dealing with these people? I called Red Deer Honda, and they had a solid package back to me in an hour. I had driven from Camrose to Edmonton twice to see Honda, and been going around and around with them for three weeks and STILL did not have a price, other than exact one I could already find on their website. I emailed Wheaton and told them not to bother, which Im sure was a relief, as apparently they do not want to talk price until they get you behind closed doors and work you over the coals, which clearly has been done to other customers that have left negative reviews here. Im glad I did not get into a deal with Wheaton Honda, as clearly they do not deal in good faith, and if thats the case, I, nor anyone else will ever matter to them as a person or a customer, because good faith is essential for a positive business relationship. What is truly ironic, is that just down the street at Chevy we have had our best experience with a dealership ever. The people there have been fantastic and have actually made us feel genuinely important to them. We still have not purchased yet, but Ill try to remember to update this review after everything is all said and done.

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WA

Wayne Donnelly

I came to Wheaton Honda because I’d seen your ad on Kijiji for a used Kia Sedona, Our old Kia had been a “total loss” owing to a fire and we’d obtained an insurance settlement to replace it. I met Mike who took me to the used vehicle showroom where I was introduced to Ian Ray. Ian took me to see the Sedona described in the ad, but stated that one of the power side doors no longer functioned and If I wanted to purchase the vehicle I’d have to be aware of the fact. I said I was OK with that, but was impressed with the full-disclosure policy he practiced. Mike took me to see the CarProof report for the vehicle. It had come from BC and apparently was hit from behind but had only sustained minor damage, but it was good to know its history. I put down a deposit on the vehicle where I met Ryan Hunt who discussed the advantages of putting a First Canadian Protection Plan on the vehicle. If we drove it off the lot without more than the standard used car warranty, we’d be liable for all repairs if anything minor or major went south down the road. While our previous Sedona had been a good vehicle, it hadn’t been cost-free in the 3 years since we’d bought it at auction. Its power-steering had been a problem and we had to finally replace the rack and pinion, the rotors had to be replaced and the timing belt had reached its time as well and was replaced. The A/C was recharged twice. If the Sedona we were purchasing had similar problems, it would well-exceed the cost of the warranty. Ryan asked for me to think about purchasing the extended warranty before the vehicle was delivered and gave me my choice from a number of optional plans if I wanted to purchase extended coverage. When I got home I thought about the vehicle originating in BC and did some internet research to determine whether a block heater was standard equipment or an option. It was optional. While the vehicle was being readied for delivery, I dropped by to inquire whether the option had been installed. It hadn’t. Ian said he’d order one from Kia and have it installed because in Edmonton winters, a block heater is a necessity, particularly for our vehicle which would enjoy outside parking for most of its lifespan. Once the block heater was installed, I took delivery of the Sedona which had undergone a thorough cleaning. I purchased the extended warranty, given its cost it was prudent to do so. In summary, I’d give my buying experience at Wheaton Honda an overall A. Your full disclosure policy was welcomed and willingness to procure and install the block heater was exemplary where Ian Ray was instrumental in the latter. Ryan’s working with me insured the right extended warranty package was chosen to meet my needs and driving habits. I’d heartily recommend Wheaton Honda as a source for quality new and used vehicles and your attention to detail. Sincerely, Wayne Donnelly

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MR

Mr Patel

The serivce staff was very rude and seemed like they dont care about their customers or customer service. My visit a week or two ago was my first and last at this dealership. Ive recently moved to Edmonton and needed an oil change for my 2016 Civic. Wheaton Honda is close to where I live so I decided to go there to get my vehicle serviced. The staff was very rude to me, when I first got there I went into the drive thru and talked to one of the advisors, the first gentleman as soon as you walked in, and said I needed an oil change. He snapped at me and said i was at the wrong place and didnt tell me where to go. I went out to the reception desk to ask them where I needed to go to get my oil change done. There were two ladies sitting there, one with blond hair and one with brown hair, they didnt acknowledge me for about ten minutes because they were to busy talking to each other. Once the blond noticed me standing there I told her I wanted an oil change and she barked at me, rolled her eyes and pointed across the drive thru and said I needed to go over there. As I was walking to the oil change centre I could hear the to ladies talking about how annoying it is that customers dont know where to go for oil changes. To me this was very rude and disrespectful because they are working in customer service. When I got to the oil change centre I was told there would be a hour and a half waiting time which I was ok with and they got my vehicle in to be serviced. The advisor was nice, respectable and helpful. When I got the call saying my vehicle was done I was impressed because they got it done in less than an hour. I went to pick up my vehicle and unfortunately I had to deal with the ladies at the desk again. Once again I was waiting a little bit before I got called to the desk. I seen the blond lady sitting there doing nothing so I started to walk over to ask If I could pick up my vehicle. She saw me starting to walk over and just before I got to the desk she answered the phone instead of helping me. Luckily there was a gentleman at the desk who helped me, he was nice and went over the invoice with me and what they did and what the 15 point visual inspection found. I had payed for my serivce and went home. My experience at this dealership was a nightmare and I will never be returning to this dealership. I talked to some friends about it and they said I shouldnt have gone there because of the rude staff and the serivce isnt that good. I HIGHLY recommend NOT going to this dealership, It was a VERY DISSAPOINTING visit and experience. They should tell their staff that they are in customer service and train them how to act when you have a customer service job. Ive been to many dealerships and this one was the worst. Can anyone recommend a dealership I can go to and get a good experience from ?

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