Waterloo Ford Lincoln Sales

Category:	Ford Dealer
Address:	11420 107 Ave, Edmonton, AB T5H 0Y5, Canada
Phone:	+1 780-423-4330
Site:	waterlooford.com
Rating:	4.4
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–6PM 8:30AM–6PM Closed

Location

Reviews 8

Rick Stedman

This is the first time that I have ever written a bad review from Waterloo but they really dropped the ball this time. I was in for a regular oil service and apparently a rep from a company specializing in fluid changes had been in and purchased coffee and donuts for the service department according to the young man behind the counter. At the end of my oil change I was told that all of my fluid levels were either low or were discolored and needed flushing and replacing. Brakes, coolant, rear end/differential, transmission, power steering - everything. I was shocked and informed the service department that I had just recently (within the last 14K) had the transmission and coolant done and that if my engine coolant was discolored then I wanted my engine and transmission torn down under warranty because 14K is too few kilometers to have wasted the coolant and new trans fluid. The first reply I got was that the place I had the work done had probably screwed up. I told the guy to check my service history and if he thinks that his dept is doing poor work then I want to know. Then he made an equally lame excuse that the technician probably was just going by the mileage on the vehicle without really checking. ALSO COMPLETE BS! to hear from a service department. The person then removed the items from my estimate/quote for repairs I "needed". I was also told that it would cost me $65 to change my windshield wipers and $140 to change the hepa filter in my ventilation. Doing so on my own took 10 minutes and $50 total. I am now going to go to a service technician that I trust and have the serpentine belt checked (also an important issue of upcoming failure) along with my fluids. I do not think I can trust the way the service department is now being run.

Kevin Llanura

Sorry I didnt want to do a survey but since I keep receiving emails about it I guess I will. I had a few things wrong about my car when I bought it in. One of them was when I tried to fill up the tank it didnt let me fill it up all the way, the techs tested this and they didnt encounter the problem which is fine. However they filled up my car without letting me know first, they filled it up with 87 octane which got mixed with my half a tank 94 octane gas. Then I had to pay for the gas they filled. 2nd issue I heard from other people with the same vehicle as mine that there was a an issue with the break pads make a squealing noise at low speeds our our specific vehicle, I was advised by other people that theirs got fixed under tsb 15-0030. I advised the service advisor of this and I was told that because it involves the brakes that it would not be covered by warranty because brakes are wear and tear. I have 7000km at my car currently and I doubt it would be wear and tear at this point. I was also told I mostly like would have to pay to get it inspected for that specific problem.

frank krupa

Waterloo Ford: First contact was made by phone and I was in contact with RON G. He quickly took my request and came up with several vehicles that filled my criteria.After some easy going negotiation a price was arrived at for one unit that filled my specs. and I put down a deposit to hold while I thought about it.Next day I called RON back with a request to look at the price again which he did.His answer was favorable and I accepted the offer.The rest of the process (paper work) meeting with the financial staff was comfortable both for myself and my wife.All in ALL the experience was very good,quickly done and follow-up very professional. On the two visits to the dealership found the receptionist very welcoming as well as the other staff who inquired as to how they could help/or just discussed my interest in FORD products.I did notice the high level of YEARS on the job of the sales staff and that added to an all about good feeling towards the Waterloo location. Thanks RON G.

Keith Weissenberger

I was referred to Waterloo by Grant Pulford as he was able to determine that they had a car similar to the one I described to him that I would like to purchase. As I have been a loyal Waterloo customer for many years I headed right over there. Ron Beaurdoin took great care of me and we struck a satisfactory deal of a Executive driven 2016 Lincoln MKX. He was very accommodating and knowledgeable. I am still waiting for All Weather floor mats, which should have been in the car, the rear compartment sliding cover was not there and the wrench for unlocking the wheel nuts was not there. Waterloo has assured me that these missing items will be provided within the next week. I also purchased a Paint Protection/Guarantee, 3M package and undercoating as well as a 6 year 200,000 km. service contract. Despite this add on work the vehicle was ready for me to pick up when promised. Ive never had a problem with Waterloo and have been a customer for sales and service for many years.

Caitlin Keillor, Teacher

Fairly quick service and great shuttle. I wonder about some of the charges - for instance, I was charged for the labour to top up my washer fluid and for the jug which was left in my car for me to have. This wasnt necessary because I had purchased my own jug of washer fluid a few days prior and it was in my trunk. They would have known if they had asked. Plus I am capable of filling it myself. I also wonder about the diagnostic charge for checking my drivers side seat heater. I looked up the issue online and according to a number of forums, this is a common issue (overheating, not turning on). However, I was charged for a full hour of diagnostic labour, even though my impression is that this is a fairly common issue.

Lionel Pereira

I made my first purchase of a 2014 Ford Focus ST in 2013 and a 2015 Ford Explorer Sport from Waterloo in the subsequent year and I have nothing but good things to say about the staff. Dave Duff is amazing and wanted say hes one of the best staff there. The Service was also amazing. Have never had any issues with service staff there and the techs are great. I have a dashcam that runs on my Focus and I am always weary of techs bagging on my car but the techs have been nothing but respectful and responsible while handling my vehicles. Thank you!

Cassidie Miller

The staff at the front desk was very friendly so my initial view was a positive one however that changed quickly ... I was not very impressed! When I received my bill after getting a new car key for my vehicle the labour charge went from a quoted $90 to a ridiculous $242 and on top of that was charged a $40 miscellaneous fee?? ! I had to speak to SEVERAL people before the issue was resolved, however I did finally speak to a manager who informed me I would receive money back, which I did so that good!

Jake P

I went in for an oil change. They got it done on my lunch hour. Booking was easy, Eduardo the Fast Lane guy was excellent. He even showed me to the cafeteria (I didnt know they had one). When they found some issues he took me right to the mechanic on the shop floor to see the issue first hand. The mechanic was very honest about the need for the work. I opted to put it off until next time but I will be budgeting for the work and I will be back!