Southtown Hyundai

Category:	Hyundai Dealer
Address:	3603 99 St NW, Edmonton, AB T6E 6K6, Canada
Phone:	+1 780-450-1021
Site:	gohyundai.ca
Rating:	4.2
Working:	8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–6PM 8:30AM–6PM 11AM–5PM

Location

Photos 100

Reviews 3

vhazardous

Everyone is going to have a different experience. I dont mess around and tell it how it is. This place has been a completely nightmare for me and my wife. Bought a Genesis Coupe from here, which ended up with a check engine light before 50,000k and always had regular servicing. Car was in and out of the shop seven times (have paper work to prove it). The code was always the same, being that the O2 sensor in Bank2 was reading the engine as running too lean. They had their advanced technical support involved from Vancouver, and couldnt even figure out the problem. Every time I would pick it up, the CEL would come back on within a few days. The last time I took it in when the CEL came back on, they kept the car for the weekend. I got a call the following week that the mechanic took it out for a test drive after performing some work and blew the engine (rod through block). I didnt have my car for that ENTIRE summer as it took them THAT long to get a SHORT block replacement when it SHOULD have been a LONG block replacement. (MONTHS!). After having the engine replaced and getting the car back, I found all sorts of loose stuff under the hood and a few broken plastic parts that werent broken before. I opted to tighten up everything myself and never go back. I then attempted to trade the car in at this dealership for kicks, of which they offered me a severe low-ball amount - because they know its screwed up and they dont want anything to do with it anymore. Now Im stuck with a hunk of junk and nobody to trust fixing it. I had the previous shop manager Rob McMaster screw me around and start many verbal fights with me. Then they didnt have a manager for a while, just a guy acting as one (Basem) and now they got this Lino or Leeno last time I was there (or however you spell it) Comes across as a VERY nice guy, but I wont ever go back. My car also ended up vandalized while it was in their rear lot - the hood had some seriously deep scratches in it while I had no choice but to make a claim for and pay a deductible because Rob refused to take responsibility for it. Highly unlikely that someone walked into the rear yard and scratched up my hood and walked out. It was damaged caused on the lot, but lot people - no questions asked. They had serious internal staffing issues and I got stuck in the middle of it all, and ended up getting screwed in the end. The only person in there that I enjoyed dealing with was Derek at the service counter. That guy always bent over backwards for me and was extremely polite. But that is just the desk-man - the problems were beyond Derek. Also, I found out just recently that the salesman that completed the sale of my car to me wasnt even licensed to sell cars at the time I bought mine and became licensed months later. (WATCH OUT FOR THIS). You can check if sales people are licensed to sell via the AMVIC website. CHECK the name of the sales person you are dealing with BEFORE you complete your sale. Illegal sales people tells a LOT about how a business operates in my opinion. I was on the brink of executing legal action of my own, but I had already lost enough god damn money with these quacks that I just opted to suck it up and move on. Everyone gets what they deserve at some point in time. I cant be taking time off work and losing MORE money fight legal battles for amounts of $38,000 - Id lose more than that fighting for it. My wife bought an Accent there in 2006 and NEVER missed a regular servicing and also paid over and above to have extra things done at my suggestion. The transmission started skipping at around 70,000 and it took them a MONTH to get it replaced. Its always a gong show with these guys. If you want to shop there, that is your business - but double check EVERYTHING with these guys before doing so.

Desirae Bowlby

Long story short: This dealership does not honour the GoAuto referral system. With a referral system, both parties are supposed to get $500 in credit toward the purchase of the vehicle, parts, or service. I have had three experiences with this dealership not honouring the referral system. I strongly recommend selecting a different dealership as otherwise I have had great experience with Hyundai and GoAuto. For the details: Over the last two years, my husband and I have purchased two vehicles and referred a friend. When I purchased my first vehicle, I was referred and they claimed that since I didnt bring the referral number up immediately when I first started talking to a sales associate, I couldnt use my referral number and get the discount. So, when I referred my friend, we made sure that he brought up the referral number right away. They made my friend believe that both he and I were getting the referral credits. Recently I went to use my $500 referral credit to have a command start put in. I talked to three different individuals in advance saying I wanted to use my $500 credit, each, when in my account, saying it that was ok. After they had inserted the command start, they told me I had no referral credits on my account. This is a lie as two months earlier I had referred a friend who provided all the appropriate information and received his side of the referral credits. In my conversation with the general manager about this issue (referring a friend and not getting the credits), he was very rude, implied I am a liar, contradicted himself MANY times in the conversation, and was not willing to make ANY effort to rectify their "error" at all. I had to pay the extra $500 in order to get my car back. After talking to my friend whom I referred, we also found out that they didnt honour his referral credits after had he referred someone and wanted to use his referral credits to put in a command start. They did the EXACT same thing to him. About the product: The basic remote start was EXTREMELY expensive at $750 for the basic model it is (lock, unlock, start). I only purchased it from here because I had the $500 discount I was suppose to be able to use. The "unlock trunk" feature does not work, which they did not tell me until after it was installed. For this cost, you can buy much higher quality remote starts, such as a Titan two-way remote start with an LCD screen, 4,000 feet range, and smart-phone capability. I was completely ripped off. I also had to fight to get any type of manual for the remote start. About the service: The car was not finished on time. I dropped by car off at 8:30am and I was told to bring the loner car back by 4:00pm, which I did, and then I had to wait at the shop for another hour because they were not finished installing the remote. They ended up having my car for 8.5 hours that day. The only benefit from this entire experience was that they washed the exterior of my car for me. Indeed, a $500 car wash... I strongly recommend you avoid this dealership ENTIRELY. They are in the practice of blatantly ripping people off.

A Private User

I bought a new car from them 2 years ago the experience was pretty positive, I have been pretty happy with it but I had been thinking about getting something more practical for the family. I had been into the dealership in May or so and dealt with Laurent who was awesome, very friendly and outgoing and a sales manager who was so patient and calm (I cant remember his name) and we put together some options for me but it ended up just not being the right time. I get a call again in October from someone saying that they are doing a private customer appreciation sale and they could offer special pricing to existing customers, and that my car was in high demand for trade so they wanted me to come down immediately (the sale ended 2 days later according to them) and take a look at my options. Well I get there for this "private sale" and the pricing is literally directly the same as Hyundais pricing for anybody walking in off the street. Complete bait and switch. However, I had some information regarding what my trade was worth when I was looking at upgrading in May, and what kind of interest rate I qualified for in May. Well apparently less than 5 months later that was completely out of the question. They offered me almost $6000 less for my trade-in and the financing rate was worse than I had originally worked out with them. I sat in that dealership for 4 hours over 2 days with the inept sales person running back and forth to his manager to ask questions and had no idea what he was doing, or how to deal with me. He literally asked me if I wanted to leave a deposit 10 times in an hour, on pricing and car options that I made very clear I was not interested in. Finally the "sales manager" came over to try to work with me and he was completely arrogant and rude and I told him right to his face. For a dealership that prides themselves on customer service and repeat business they completely blew it with me. My exact words to both the sales person and the manager were that they completed wasted my time, and lost a customer with how they dealt with me. Not to mention completely lying about any private sale or special pricing that would be offered to me. It took me one call to another dealership to see what they could offer me (without indicating what Southtown had offered) and it was a better deal. Imagine if I shopped around even more. I still have not upgraded my car yet, but I plan on it in the spring. Needless to say it will not be with Southtown. I will likely buy another Hyundai from the competition though. Im very happy with the product and would recommend the brand. Just not that dealership. Compared to where I have shopped before for my prior car purchases, and even my prior dealings in that same store when I bought my current car it was a nightmare.