Southgate Audi

Reviews 4

CH

Chelsey Hammett

Do NOT purchase from Southgate Audi. The only service you will get there is lip service. Go to a different dealership if you are looking for professionals who are knowledgeable, provide unparalleled customer service and genuinely value your business. Southgate Audi claim to be product experts who provide excellent customer service, but that was certainly not what I experienced. Staff were not responsive and I had to wait days for replies as well as follow up multiple times. Both Finance and Sales staff had limited (and at times inaccurate) knowledge, did not meet promises and did not treat me as a priority. On delivery day the financials did not match what was previously agreed to and Finance staff struggled to correct their errors. Sales staff were more than half an hour late for my delivery appointment and then when the salesperson was finally about to run through my vehicle with me, he left without explanation to speak to a customer who had just walked in to reception. He then walked out of the dealership with the other customer leaving me waiting yet again. After a manager went to get him, the salesperson rushed through delivery, skipping over things, demonstrating limited product knowledge and generally doing a shoddy job orienting me to my new vehicle. My business clearly was not valued and there was zero follow up after the sale. I provided feedback to the dealership about the whole appalling experience afterwards via email; however, my email was never responded to because it was forwarded to a sales manager who had taken a few days off and apparently at Southgate Audi it is acceptable to fail to read and respond to emails upon your return. I only heard from a manager once I provided abysmal ratings in the corporate Audi Canada survey and the response actually made things worse. The manager was disingenuous about the whole process of making amends. He never bothered to listen to my concerns, at no point genuinely apologized and did not offer anything remotely appropriate to make up for the consistently poor service I received. (FYI Audi customers your business and good word of mouth are apparently only worth a $1000 discount on an extended warranty, which by the way would require further investment of your own money into their incapable dealership to make up the difference in the warranty price. And did I mention that was their best offer after negotiations? Their opening offer was only to detail my car at some point.) Southgate Audi clearly has no interest in acknowledging or responding to its customers legitimate concerns. Southgate Audi appears to treat its customers as an inconvenience after they have agreed to purchase, rather than treating them as valuable assets who keep them in business. I recommend buying from another dealership if you expect to be treated well and want to deal with a business where your purchase actually matters to them.

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GR

gracie v

So yesterday we decided to take a look at a few cars and maybe do a test drive. IT WAS AN ABSOLUTE DISAPPOINTMENT FROM AUDI!! We stopped by Mercedes first and test drove a few. Then we came here because i always wanted a Q5. Walk in, there was only a couple of customers. We were not greeted by the reception or by anyone. after walking around 5-10 mins looking at vehicles that were there, still no one have bothered to speak to us. Finally we had to approach a salesman to help us and he referred us to JOSH HEARY. He did not take us seriously at all nor showed any interest in helping us, he made zero effort! We told him we wanted to test drive a Q5, no other questions asked, he just put us in whatever Q5 was at the front. During the test drive he didnt give us any information about the car, any features etc. We practically had to ask him for every little thing and he just answered whatever we asked and thats it! Absolutely no customer service at all!! I felt like he as being completely biased and he underestimated our intention. I feel like he basically saw a young person walking in a luxury car dealer, shes not in any financial position to afford an audi! Disgusted and annoyed by the experienced we received from him i wanted to get out of there as soon as possible. So we went back to Mercedes because we got a really good treatment from all the staff from our first visit. And ended up buying a brand new Mercedes-Benz GLC300 fully loaded ON THE SAME DAY!, price was pretty much the same, maybe just a bit more but we got more for our buck and top notch unbiased treatment and service! A little customer service goes a long way guys! Perhaps your staff need a bit more training on that part. Some people will definitely make their purchase solely based on their first impressions. I am one of those people unfortunately.

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MA

Marten Skupien

I havent purchased a car from Southgate, but I do have an A4. When I first purchased my car privately, I took the car in to take care of the regular things.. Recalls and an Inspection for the most part. The service department miss almost everything out of their inspection that they have to do with every car. For instance, they told told me I needed a new air filter... when I went to go and replace it myself, I found the airbox was 3/4 filled with dog food, so I naturally thought that the tec didnt actually check... common oversight if you are busy. They also never mentioned that I needed a cabin filter, but since they didnt really check the air filter I decided to check... there wasnt one where there should have been one.... and what really took the final cake is that in their inspection they said I would need new brakes "in a while".. so I could get prepared for it... not 400KM later, my rear brakes were completely gone... metal on metal screeching while I was driving through the mountains... really not safe at all so I was quite disappointed with the service department. I had to drive roughly another 600KM VERY CAREFULLY. I will never go back to service if my life depended on it. Southgates saving grace is that their parts department guys are spectacular. They have always been willing to go the extra mile when it comes to finding the right parts. If there is an issue with new part numbers, and things not fitting accordingly they will help troubleshoot and find solutions in an incredibly quick and professional manner. Ive NEVER had anything but a great experience dealing with the Parts guys & gals.

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ME

Melissa Bryant

Last Saturday we had booked appointments at multiple places to view and possibly test drive various units throughout the day. Our first stop was at Southgate Audi to check out a couple of the CPO Q5’s. Ron took us through the available units, and took the time to thoroughly explain the differences between the S-Line and the other trim packages. Between his experience working in the shop, managing the dealership, and now working in sales, there was not a single question he wasn’t able to answer. His knowledge of these vehicles goes back to the 90’s (sorry if I’m dating you here Ron…). This means he knows everything between model changes, recalls, and customer preferences. We ended up spending the whole day with Ron, and never even made it to any other appointments. Between the loyalty program (0.5% discount financing), 300 point CPO inspection, bumper to bumper warranty and positive experience with Ron, we decided to proceed with the purchase of the Q5. We were able to negotiate a deal which left everyone smiling at the end of the day. I would also like to mention that the exceptional service did not begin when we walked into the dealership, but rather with the first exchange of correspondence. Compared to the other pushy dealers who told us they ‘knew we were opening their emails’, these guys were a breath of fresh air. The communication with them was incredibly professional and in no way reflective of a ‘stereotypical salesman’. They responded quickly to inquiries and were more than accommodating with our schedule. Overall, this was a 5 star experience which I would highly recommend to others.

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