Ericksen Nissan

Reviews 3

JE

Jennifer

Brought my vehicle in for a sound coming from my drivers side door. First time I went in, I was told that there was something loose in the B pillar and replacing that part may fix it. It did not. When I got my car back, the service techs left old parts on my centre console and chunks of dirt. My set settings had been changed and they saved their settings over mine and linked their phone in to my media unit. No wonder they could not hear the noise I was speaking of the first time. Second time I came back, they informed me that the part needed wasnt going to be in until after the long weekend so I was offered the option of keeping their loaner or picking mine up. I opted to pick mine up. When I got there, I found the interior of my vehicle was not put back together, they broke my seatbelt adjuster, there were grease stains on my beige headliner and they had ran into something. The service manager, Amanda, was very flippant and advised me that they are supposed to report the damage. Of course they are, but they were trying to get away with it. She didnt seem to care or want to document it until I made a stink at the reception desk. Sent an email to the GM, Sunny, and of course he lacks the basic customer service skills to actually follow up and has Amanda call. Brought the vehicle in yet again to get the seatbelt fixed as the pieces came in and they didnt change the pieces they broke as I have pictures to compare and when told about that not being fixed and more grease marks all along the drivers side headliner into the backseat I was brushed off and cut off as I was trying to explain with Amanda telling me she would just get the detail person. Brought it in a fourth time to get the parts the broke fixed but still they didnt replace all the broken parts and my seatbelt stiLl seizes when trying to slide it, leather on the door not put back down properly and bunched up and when I grab my door by the handle door squeaks like crazy. Not to mention, an apparent aftermarket GPS piece that was installed by the dealership I bought the car from, was on the floor of my car and when Dean came to talk to me about it tried blaming it on the piece being an aftermarket piece and said he put it back on but it fell off obviously and would likely continue to do so. Funny since it never fell of prior to this and I did not even know that that piece was in there. Dean constantly takes shots that the reason for my vehicle having issues is because of where I bought it (not a Go Auto) dealership; however, I have purchased one from go auto in the past and that experience was worse than the current dealings. All in all, dont buy a car from them and dont take your vehicle Into them unless you want unnecessary stress and added damage that they dont seem to want to fix. They dont care about your car and have no people skills so youd be better off going to Sherwood Nissan as they care, are competent and provide updates. They just dont have loaner vehicles. If 0 or negative stars were an option, I would be giving that.

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A

A Private User

If you are planning to buy a vehicle from ERICKSEN NISSAN think twice before you do so. As a customer, after you have brought the vehicle from them, good luck to you. YOU are on your OWN! All they want is just your money. I have been trying to get one simple thing done from them and till now it has been almost two months waiting for them to do it. All I am asking is for them to call me back for a follow up for the vehicle. I have called numerous times and left messages to give me a call back from a specific staff as well an email to contact me if they can not reach me by phone and he never called/ reply back. IT is extremely FRUSTRATING just asking for a SIMPLE TASK just to call back and they FAILED to do so. In addition, there was one time that I had called in to book an appointment to fix the vehicle because they did a horrible job from last time and the person said "yeh thats fine, just go ahead drop your car tomorrow morning," The next morning I showed up and dropped the car there and talked to the person. The mechanic took a look at the car and told me that they have full house today, but is available tomorrow. Here I am thinking what is the point of me taking 2 hours off from work just to drop the car their and they are not doing anything except taking a look at it. I gave them another chance, the next morning I dropped the vehicle there and picked up in the evening when I took a look at it. To my surprise they did not do a good job on it AGAIN. I showed them what happened and they told me that it is JUST a SMALL problem you can drop your car anytime we will fix it for you. I mean it is very stupid to get one simple thing fixed where I have to drop my car there 3 times to get IT FIXED!! They are just wasting of my time taking time off from work and driving back and forth where they did not even do a good job on it. I am extremely regretted to buy a vehicle from them.

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RY

Ryan Rocheleau

The difference between West End Nissan - the unethical fraudulent con artists who sold me the the lemon Im currently driving, and Ericksen Nissan, is like night and day. The service team at Ericksen has always been more than accomodating in attending to my vehicle, considering something fails on it every couple of months or so. In fact yesterday morning, my oil pressure gauge started acting up for the second time within as many months. Not wanting to risk potential engine damage if it was a pump problem I immediately brought it in to Ericksen. All of thier loaner vehicles were booked yet they somehow worked something out, provided me with a loaner and got the Crap V back on the road again by the afternoon. Im not sure if it is because they are part of the Go Auto group, or if this is specific to thier dealership, but West End Nissan should seriously take notes as to how things are done in a well run dealership. And for the record, the $4000.00 clutch that failed on me shortly after purchasing the vehicle from West End Nissan that had to be replaced... the one that I had to cover the full replacement cost for and was not covered under warranty because it supposedly failed due to "driver input", when I put around 20,000 kms on the car. Guess what? 50,000 + kms on the new clutch and it hasnt failed me. Surprise! Upon further investigation I found that the inspection for the vehicle didnt even have the clutch marked off - either they didnt check it, or they purposely left it unmarked, and yet somehow they gave it a pass - at my expense. They were marketing it as Nissan Certified Pre-Owned. Do yourself a favour, skip the greasy crook shysters at West End Nissan and go directly to Ericksen, they now how to treat thier customers right even the ones bringing in West End Nissans garbage for repairs.

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