Category: | Auto Body Shop |
Address: | 11208 119 St NW, Edmonton, AB T5G 2X3, Canada |
Phone: | +1 780-425-9290 |
Site: | empirecollision.com |
Rating: | 4.6 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
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dixie taylor
my experience as a customer of the body shop; I took my Lincoln mkx in for an estimate was told it would take about 5 days to fix. It took a month to get an appointment. July 22 : I dropped off my vehicle. Told 5 days until finished July 29: I called, was told it would be 2 more days July 31: I called, was told it would be ready in the morning. Aug 1: I called in the morning, Was told It would be ready in the afternoon. Half an hour before they closed I received the call it was finished. I rushed to return the rental and be brought to the shop. The vehicle was not fixed to my satisfaction, could still see dents, panels did not line up flushly, Grey primer could be seen instead of paint, back brake still squealed. Was told the guy I could complain to had gone home fot the day, come back tomorrow morning. Vehicle did not even make it all the way home battery had become so corroded it lost contact with the terminals. Why this happened, who knows? did they unhook it? Is it just from sitting around so long? Aug 2: I go back in the morning to be told that the guy I could complain to did not show up for work. Receptionist made me an appointment to come back in 2 weeks to just have everythin made right. Aug 14: Drop off my vehicle, was told it would be back to me in 2 days. Aug.19: I called was told it would take 2 more days. Aug: 21: I called was told it would take 2 more days. Aug 22: I called was told the man who was suppose to fix my vehicle was injured and no longer able to work. The job will have to be reassigned to someone else. Aug 23: I called and spoke to the bodyshop manager. He said my car was being washed right now give him 20 minutes. I asked him to make sure it had been repainted. Told me to hang on for a minute while he went and had a look. When he came back on the line he told me it needed some buffing. It would be ready later that afternoon and hed call. Aug 26: I called told it was being washed. It would be ready later that day Aug. 27: I called told it was being washed. It would be ready later that day. . Aug:28: I called it was being wased but I could come get it. I stopped to look at it before I returned the rental car. Made the shop manager come out and have a look with me. Brakes had not been inspected even Air bubbles in the paint The interior is absolutely filthy the screw covers on the door panels are just hanging there More problems than I originally went in for He said he would have it all fixed by the end of day Aug29. He was full of excuses but no empathy or sympathy. Just excuse after excuse and it was everybody elses fault. Aug.29 Here it is after closing time and still no call from waterloo. This started 40 DAYS ago. When will It end? You think they would Not want to keep paying for this second rental car. Waterloo will never see another dime from me. I wish I had not purchased the maintence package on my mkx I will never buy from them again. I still hopefully have quite a few years of vehicle purchasing left ahead of me. That is hundreds of thousands of dollars that will not be going in waterloos pockets. DONT EVER DO WATERLOO! By the way an apology would of been nice Wish me luck in ever getting my car back.
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ylekiote99999
I went to this place because a really strong wind blew my door open and bent the hinge so the door would no longer close. I actually chose this place because the reviews were so good. When I arrived the estimator got one of the shop guys to look at it for me. The shop guy worked on the door like a surgeon for about 20 minutes. I wasnt picky about a perfect fix, but he Mcgyvered it so that the door closes well, and the problem was fixed. When I asked about the cost of the repair, they said "dont worry about it." The said they did a lot of free work like this when it is a quick fix situation. Fantastic experience and I will definitely recommend this place to anyone who needs body repair.
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kyle king
I couldnt be happier! Dale and his team did an amazing job on my truck. I have been to a few body shops in my past and Waterloo Empire Collision was by far the best experience. The work that was done was done to perfection (which was a fairly big job I would like to add as I had hit a moose). They were super accommodating and so easy to deal with. I consider myself a very picky person when it comes to my vehicles and I was very impressed with their workmanship. Thanks again to Dale and his team! I will ONLY go to Waterloo Empire Collision for any work I need done in the future.
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Taryn Doonanco
I wasnt having the greatest luck one morning, my vehicle had gotten broken into and vandalized. The amazing fellows at Empire Collision had my jeep in the shop that morning AND took the time to set me up with a ride to a rental company! Their professional and caring attitude made me feel comfortable and taken care of right from the first phone conversation, I can not express enough gratitude for their help! I strongly recommend these guys to anyone and will use them from now on for any issue with my vehicles. Thank you Bob and Dale!!
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Daniel Robinson
I took my special edition Mustang to Empire after it was damaged though vandalism/break & enter. Dale and his team were excellent. The assured me that the colour match would be perfect and well blended. They took excellent care of my car and it looks as good as when it came off the showroom floor. The work completed was fantastic and they communicated with me throughout short process. They worked seamlessly with the insurance company (Intact). Reception was friendly and professional. Without hesitation I would use them again.
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Paul D
Stellar service. One my best, if not the best, experiences Ive had a vehicle repair ship (body panel repair - prep, prime, color, clear). The workmanship was perfect, no issues found. I dropped my car off yesterday morning and received it back today. Cleaned inside and out, lifetime warranty, along with a full description of everything in regards to the repair process. I was also impressed at how well kept and clean the shop was. Excellent job. I will definitely recommend.