Denny Andrews Ford Sales

Reviews 4

MA

Marcus Verhoeven

Well, we should have had one review for Denny Andrews Ford about a year ago or so, but weve been enjoying our Ford and just did not get to it. This review will be based on our first and now second experiences. It was our first time looking at a vehicle with this dealership and we were looking at purchasing a truck. Approached by Jim, my fiance and I did not feel overwhelmed or pushed, but greeted very friendly and with a smile. We explained our situation of needing a truck, and not necessarily a new one, but something that will fit our budget and our requests. Jim showed us a new FX4 and let us go for a test drive. Showing all the features we wanted and more. We kept in mind and made a reminder to Jim that we were firm with our budget no matter how much we liked this truck. Assured of staying around our budget, we checked out the various features and colours the truck was available with. We then sat down and went through the numbers, and it did come up a little higher then our budget and we understood that we wanted additional features that brought the total up. We stressed that our budget was firm, and with minor further negotiations came upon a very agreeable price. Covered with warranty, bed liner, upgraded headlights, sunroof, 6ft box and more, we were ecstatic. With everything we wanted, the truck had to be ordered in and did take approximately a month. Still very pleased, and still owning the truck, it has been great for every use. Now early this year we were in the market to buying a more suited work vehicle for my fiance, we knew exactly where we would start. Back to see Jim explaining our new situation, we were shown the Ford Edge Sport. My fiance was the first to test drive it and shown the various new features I have never even heard of. (Almost fully automated parallel parking and perpendicular parking, occupied lane avoidance, panoramic roof, and more.) The ecoboost in this Edge is incredible. Everything went exactly as it did previously and our edge was scheduled to be prepped for pickup. We have gone back to Denny Andrews for minor recalls and were always pleased to use their courtesy shuttle for drop off and pickup when our vehicles were ready. A service that not all places have, or always ensure your priority in getting where and when you need to. I would highly recommend checking out Denny Andrews Ford to others, even if you are partial to Dodge and the others. Thank you.

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Robert M

Quick Lane - Last and final straw!!! Today on May 22, 2016 I took my 2013 Ford F-150 in for my pre-paid scheduled service. Im sitting watching the service techs take my wheel covers off and do a tire rotation. I then see that I was missing a wheel and told the tech and service adviser Shahzad Latif and I get "Ya they are taking care of it". Im watching and watching and finally see the tech Andrew come up to the other side of the truck holding the wheel cover. The Service adviser was there and I asked is there something wrong, he said no that they were probably trimming it to fit - WHAT!?!?!!?!? It fit fine every other time the did a rotation. Something stinks. So I put it right on him in front of other customers - "Did you guys break it"? The Service adviser said "Ill look into it". He finally admitted after I pushed it. He showed me a crack that they tried to glue. I get that people make mistakes but DO NOT LIE TO ME THE CUSTOMER!! How dare you try and cover that up. Seriously is the price of that cap worth the loss of business from and my wife (She just bought a 2016 Ford Explorer and works a block away - she will go out of her way to have service done somewhere else now). I seriously do not know how this Shahzad Latif keeps his job. Hes been there for every one of my issues. Well, Im done with chances and hope things will improve. Quick Lane - I am less than pleased with the Quick-Lane service. We had a tires switched out from all-season to winters, well they put my wifes on wrong (directional arrows were obviously not clear enough) and they did not even top up the tire pressures. I had mine done, tires were on right but didnt top up tire pressure. Had my winters swapped out for all-seasons and AGAIN did not top up my tire pressure - SERIOUSLY, if places like Jiffy Lube and Ems lube can do that why cant a dealership swapping tires? Im literally done with Denny Andrews Quick Lane - oh DONT get me started on the Tire Hotel they try and flog. Its all about customer service and the I will give kudoss to the guys helping me load my tires into my truck - but overall the impression I get from Dennys Quick Lube is get you in and out (which is great) but with crappiest service and up sell as much as he can. THIS IS NOT A REVIEW ON DENNY ANDREWS SERVICE DEPARTMENT - JUST QUICK LANE.

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Fu Jay

I feel Ive been treated unfairly, and I am seeking for an answer here. I am looking for a summer car and have always been a fan of pony car, so I took a day off on Tuesday, decide to do a test drive on both the mustang Ecoboost and the V8. I walk into Denny Andrews for the first time, a tall sales guy walk over and asked me if I need any help, I told him what Im looking for, and request to do a test drive politely, he told me this dealer doesnt have a Mustang Ecoboost, and I am not allowed to do a test drive on the V8, they are for "buyers", if Im not going to buy, test drive this car makes no sense. I wasnt sure if I got his message correct, so I clarified what Im looking for, and ask if there is anything in this dealer Im allowed to test drive. No, he looked at me, and told me there isnt anything in this dealership i can put my hands on. I feel very awkward and upset, I jumped into my car and drove away. Another sales parked a SUV in the middle of the parking lot to show features to another customer on my way out. I waited for about 1 minute, then rolled my windows down, asked him if he can move over 2 feet so I can take my exist, he rejected, asked me to back up and take another exist instead! Serious? I had a 13 Ford Focus, and still driving my 17 Escape, I bought both of them brand new from a Ford dealership on south side, both fully equipped, and have always been treated really well at that location. I regret I wasted my time at Denny Andrews, drove right back to the south side dealer where I bought my Fords from, test drove a Ecoboost Mustang and they even offered me a V8 to test drive without asking any questions. Then I went to the Subaru dealership across the street, tried the BRZ, and the sales there also offered me a WRX to test drive, for me to feel the difference between a AWD and RWD. I dont understand why Denny Andrews refused my request of test driving, I dressed properly, asked politely and there were very few customer there on Tuesday. I rated my first time visit at Denny Andrews a one star, or lower.

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Amy Cutbush

I called there to see if I could ask a few Questions about the prices of Ford Escape vehicles for my informal report. The person that answered the telephone was polite at first, he told me he would check to see if there was anyone that could take time to answer my questions. When he came back his reply was that they were busy and I totally understood. He asked if I could leave my number and I would of, but I told him a that I really needed these questions answered. If he had not preceded to say called another Ford Dealership I would of given my number. But because of his impatiences he hung up on me which I totally felt that was uncalled for. I only need to ask about 6 or 7 Questions for my report. He will never no now if I wanted to purchase a vehicle, or possibility of recommending a company that could of bought a fleet of vehicles from your company. I know now that if this is how you treat your customers may I ask you all how would if effect you, if it was the me that hung up on you with the possibility of knowing that you could of bought a vehicle from us. In any company the number one thing that is the upmost important is your customer service if you do not have this in place how much money has your company lost due to your receptionist or sales person hanging up on a potential customer. I also wanted to let you know that I called two places from each province across Canada from Ontario to BC and told every manager or sales representative how I was treated with the person that hung up on me. So I seriously think you need to revaluate some of your staff about customer service as I will be calling again to see how you have progressed. My next step could be up on a higher level if this issue is not resolved. My report would not be publicized. It was for an assignment for Workplace Communications. So I am going it say this to all managers and sales representatives ask the right questions before you slam the door shut because it also could be a sale for your company in the future. Thank You Amy Cutbush

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