Big M Ford Lincoln

Category:	Ford Dealer
Address:	1312 Trans Canada Way S E, Medicine Hat, AB T1B 3Z9, Canada
Phone:	+1 403-527-4406
Site:	bigmford.dealerconnection.com
Rating:	4.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM Closed

Location

Photos 51

Reviews 16

Mario Chimera

First of all we had never owned a Ford before, and after we received horrible service at Ford dealership just outside of Calgary we were ready to give up on the brand completely. I found one more vehicle that I thought was priced fairly at Big M ford in Medicine hat. We live just outside of Calgary, and really were not that interested in going all the way out there to get a vehicle, but decided to inquire anyway, and I am glad that we did. Right away the level of service we received was excellent. Cole our sales person, made the buying process breeze. they gave a fair deal on our trade in, and when they found out that we lived out of town they even offered to bring the vehicle to us for a test drive. I was even more surprised when after we inquired about the vehicle, a 10 min personal video was done and sent to us to give us a complete walk through of the vehicle. They definitely proved that they wanted to earn our business right from the start. I would highly recommend Big M, if you want next level customer service, and a fair, hassle free buying experience. Along with Cole I have to give a shout out to Jody, and Stacey in the finance and warranty department who were most pleasant to deal with as well. Thanks again guys!

Li W

I cant say Im too impressed with the service at Big M. When I bought my vehicle there a couple years ago the sales lady was great. Big M keeps telling me that the seatbelt reminder chime on all Escapes only chimes once and I know thats not true. Mine used to keep on if I didnt put seatbelt on& every since they worked on it a couple months back it wont chime more than once. They make me feel like a fool when they always just say, "thats normal, its what all Escapes do." Dont ever get your windshield replaced there. I had my Escape back there at least 7 or 8 times because of a constant wind noise/whistle. They said again that they fixed it this time, so I hope they are right! I really dont think Ill buy another vehicle there again, jus to much stress with the service....

smarts 1989

terrible went in for turbo problems among other things that i new needed to be fixed. was told everything is fine and charged me $1000 for a belt tensioner and trailer plug. then they triggered my interlock system when i specifically told them that they cant just unplug it and needed to call for a code, was forced to miss work and drive to lethbridge to get it reset the next day (2nd time they did this) and my truck blew up on the way back.... literally within 24 hrs of leaving the shop, had to get it towed. complete nightmare. been to big m a few times and its completely hit or miss depending on the mechanic. currently at gershaw auto, wayyyyyyyy better, muuuuch cheaper and consistant with quality work

cole miller

An amazing product and an amazing vehicle. I love my new Escape Titanium. The staff and management at Big M Ford Lincoln are absolutely top notch - I should know, I work with them every day! You wont find a better buying experience anywhere. Our staff truly care about your vehicle needs, and we focus on building long relationships with our customers. If youre ever thinking about buying or trading up to a new or pre-owned vehicle, come down to Big M Ford Lincoln. We offer a great product, but our people make all the difference!

Marshall Tremblay

Recently dealt on a 2011 ford explorer with Big M ford with sales reps Barry and Cole and let me say that these gentlemen are exceptional to deal with, Cole was very patient with our decision making process and very helpful in dealing with our purchase. I would defiantly buy another vehicle from this dealership as they are great to work with and have high quality vehicles and good financing options and will take care of you the whole way. Thanks for everything from marshall and trudy T

Jeff Matyas

Absolutely terrible. Would never recommend. Was told I would be in right away for an upper rad hose repair during a trip. Took 2 hours to get in. Wrong hose twice. Techs went for lunch when it was almost done. Found the tech wandering around on his cell phone after returning. Over 4 hours to change a rad hose?? Lied to by parts and by service manager. Consantly changing their story. Worst service I have ever had from a shop. ZERO stars. ZERO!!

John Anderson

I was EXTREMELY satisfied with Big M Ford in Medicine Hat. I cant think of one negative thing to say about them! They looked after me, showed me the problem with my vehicle, covered under warrant, strongly suggested I not drive it due to a separated shaft in the front end of some sort, gave me a service loaner to drive, quick, responsive, polite, and above all EXCELLENT SERVICE! I would not hesitate whatsoever to take my vehicle back to Big M Ford!

Kris Slatts

I have no purchased 2 vehicles from Big M and Salesman Cole Miller. I cannot say enough great things about everyone there. I bough a 2017 escape and it is the best winter driving vehicle! I work in the middle of nowhere and deal with very adverse conditions this vehicle is unreal. I am so happy with every aspect of the vehicle,. If you need a car, truck, SUV go and see Cole, he is amazing.

Simon DRABBLE

Dealing with BIG M is always easy. Just had an oil change done and a detail clean (*****) a rental was needed but NOT available even though i had pre booked one. Ken my sales guy stepped up and found me a ride for the day. Use Ken as a sales guy he has ALWAYS looked after me and my girlfriends needs.

Jeremy Cote

Went there for a simple alignment, was told the price was $125.00plus tax, and got call 3 hours after telling me my car is ready, surprise bill of over $300.00...after negotiating with them, they drop the price to $195.00. Still, I felt ripped off.

A Private User

Went for an oil change. Check squeeling brakes. And puttering. Picked up at end of day. Said my brakes didnt squeek and the puttering was my o2 sensor??? Brakes squeeled as I left. Puttering worse than before AND they didnt even do my oil change.

Lucas McCann

Called 10 minutes to close asking for a wiring diagrams for my car, they were printed (all 20 pages) and left with my name and number with reception 20 minutes after they were supposed to be closed. Nice folks!

Richard Barron

The sales rep I dealt with came across as ignorant and they would not deal on pricing until 3 days later when they offered me the vehicle at my asking price but by then I had already went somewhere else.

John Crooymans

Thank you to Sandy MacDonald & Cole Miller for finding my vehicle. Manager John Macleod has awesome staff both in front with sales and parts & service in the back. Great facilities.

Karl

My purchase at Big M was fantastic. Michelle went out of her way explain every detail about my truck and its operation. Could not ask for anything better than that. Thanks.

Shelley P

We recently bought a 2017 Ford Escape and love it. Had excellent customer service from Cole, Jody and Stacey. Would highly recommend Big M Ford!